OfficeJet 8500 Prime will not connect to wireless for the scanning of email

HP Officejet 8500 first.

Western Digital N900 router

Printer is connected to my home wireless network and wireless to my HP Pavilion laptop (which is in the same room).

I felt for a few years and I do a LOT of scans to myself on my e-mail and rarely have problems.

About a month ago, I got a new wireless router, and the problems started.

I had the wireless configuration.  Printer connect to my home wireless.

If I try to scan to e-mail, I get a message "unable to connect to the server. Check the address and the name of the server.

I can print from my laptop very well (wireless)

I have run the wireless network test report (which incidentially, does NOT use the default tray as specified in default values, so I have to remove the media in a status bar and replace them with paper to make turn this test).

All passes.

very good signal strength.

no other network with the same ssid

Wireless networkes detected: 3

Channel 11

everything looks great.

I connect to my router (from my wireless laptop).

My router says that the printer is on the network.

I turned off/power on router to reset.

I tried the reset network default printer and returning via the wireless Assistant.

I tried another wireless (5g below)

I got the preferred wireless network name and password several times.

I turned the printer deactivation / activation.

The SSID signal is using 2.4 Ghz (802.11 B + g + n) 20 / 40 mhz channel (auto) AND I ALSO tried with channel (11) just

The router includes a 5 GHz (802.11 a + n), but the printer never sees this SSID, and tried manually enter the name and password as well.

I get the same error every time.

Sounds like you arehaving problems with scanning to email. Can you tell me first if you have tried all the other email accounts other than the one you are using. According to the security on the SMTP servers for the customer, you will have to go and try another account. I suggest to make a Gmail account and attempt to put in place the new feature.

I would like to know how this happens, and I'll get back right with you!

-Spencer

PS I hope you had a great weekend and had a wonderful day!

Tags: HP Printers

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