OfficeJet 8610: Trouble with sweep Officejet 8610

I set up my officejet 8610, installed the disc is it came with. I'm trying to scan a doc on my Mac. It gives me a message failure scan noting that it could be the connection to the computer (which is not the case), scan app on mac is in use (I don't think), OCR app is not installed on the mac (what is this?). I don't know where to start. Please notify. Thank you.

Hello @Robert34!

Thanks for posting on the HP Forums!

I would be happy to provide assistance about scanning with your Officejet 8610 to the Mac computer.  Software OCR stands for optical character recognition.  It's text-recognition software in a scanned image, so you can change it.  Unfortunately, it is not available for the Mac, but it should not prevent you from being able to scan.

I recommend that you check the HP on the Mac utility to see if the scan of the computer is turned on.  To open HP utility go in your application and click on the Hewlett-Packard folder.  In the Hewlett-Packard folder, you should be able open HP utility.  Once you have the HP utility open click on Manage scan of the computer to see if it is enabled.

If you are unable to scan, then I recommend using the Image Capture to scan.  Image capture is also located in the folder of the Application on your Mac.  You can also locate it by typing Image Capture in the spotlight (magnifying glass) in the upper right corner of the Mac.  Image capture to start the analysis of the Mac.  It has more options and settings for scanning and saving.

Once you are in the Image Capture, select your scanner on the left side of the window.  It can be located under shared.  Once the scanner is selected, you should be able to change all settings on the right side before you click scan.  Below is a screenshot of what picture Capture looks like and all available parameters.  If you have not any settings that you should be able to click on show details at the bottom of the window.

If please, after back and let me know if this worked for you!

Tags: HP Printers

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