OfficeJet Pro 6978: Can't get OfficeJet Pro 6978 to communicate ScanDoc useless

My printer seems to not be able to 'see' that it is connected to my PC. I keep getting error messages that there is no communication. It will print if I close the error message by Xing, so I know that it's actually communicate to a certain level. The Scan Doc charge and discharge and recharge pilots 'Good', yet never seems to fix the problem.

Suggestions?

Hello

You have downloaded and installed the software features FULL?  If not, can you download and install the software COMPLETE features of HP printing for your operating system:

The following resources will help you:

http://123.HP.com/us/en/

Keys to your printer model, operating system and download & install FULL software.

Once you have installed wireless successfully, you can use a TCP/IP port:

Creating a TCP IP port

1. print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
2. on your PC, go to the Panel control, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
3. click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
4. Enter the IP address of the printer.

This video resource will show you how do:

Create & use TCP IP port

Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)

Let us know if it works

Hope that helps.

Tags: HP Printers

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