OfficeJet Pro 8625: Windows 10 and OfficeJet Pro 8625
I've updated Windows 8.1 and now when I try to scan and send the results directly to the computer on a wired network connection, I get an error message stating "The HP Officejet Pro 8620 is not found".
The printer works fine.
I reinstalled the drivers (which makes disturbing do not mention Windows 10) and the problem still exists.
Can anyone help?
It's disturbing, especially because it is in direct contradiction with the documentation that you should be OK.
You could try a number of things, simply because the reinstallation of the drivers may not "had" correctly.
If you don't have already done, download a copy of the software full functionality of the Web site of the printer Support page:
E-all-in-one printer, HP Officejet Pro 8625 range
- You could try to remove the printing of programs and features software
- Shut down the computer...
- Everything, including the router restarts.
- Install a new copy of the software full functionality.
Help, Instructions, tips:
Install the full features software - printer
If it's a smoking heap of rubble, you could contact HP Technical Support:
If you are in the USA / Canada, fill in the Web form and leave contact information:
HP technical support / Service delivery - some English Speaking countries
Including the United Kingdom and Europe
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Tags: HP Printers
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