OfficeJet Pro 8625: Windows 10 and OfficeJet Pro 8625

I've updated Windows 8.1 and now when I try to scan and send the results directly to the computer on a wired network connection, I get an error message stating "The HP Officejet Pro 8620 is not found".

The printer works fine.

I reinstalled the drivers (which makes disturbing do not mention Windows 10) and the problem still exists.

Can anyone help?

@kamagee

It's disturbing, especially because it is in direct contradiction with the documentation that you should be OK.

You could try a number of things, simply because the reinstallation of the drivers may not "had" correctly.

If you don't have already done, download a copy of the software full functionality of the Web site of the printer Support page:

E-all-in-one printer, HP Officejet Pro 8625 range

  • You could try to remove the printing of programs and features software
  • Shut down the computer...
  • Everything, including the router restarts.
  • Install a new copy of the software full functionality.

Help, Instructions, tips:

Install the full features software - printer

If it's a smoking heap of rubble, you could contact HP Technical Support:

If you are in the USA / Canada, fill in the Web form and leave contact information:

Contact HP support - USA-

HP technical support / Service delivery - some English Speaking countries

Including the United Kingdom and Europe

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Tags: HP Printers

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