Officjet 7610: Scanner not recognized

I just bought this printer and used the HP software to install on a wireless network. The printer is recognized and installed, but the scan option is not recognized.

I deleted the drivers printer and reinstalled but no change.

I applied the suggestions on the forum and still no scanner. Apple and HP printer list shows that noth printing and scanning is supported for the wireless.

The same thing has happened now with our Officejet 7500 a

Please can you advise.

Hi @Norman_S

Thanks for the reply.

Yes, it looks like there is a network problem or a problem with the printer.

When you reset the settings and reconfigured the wireless. That's happened?

  • You are connected the printer wireless?
  • You update the firmware?

When you bypassed the router using HP direct, what happened?
If the printer was able to connect wirelessly, there is a problem with the wireless network settings.

Tips for successful network configurations:

  • Using a unique network name (SSID).
  • Avoid using filtering by Mac address of the router.
  • Make sure you have 802.11 g active.
  • HP recommends a WPA and WPA2 encryption.
  • The printer cannot connect to the 5.0 GHz network. If you have a double router broadband, the 2.4 GHz and 5.0 GHz network names are not the same. Rename the 5.0 GHz network.
  • Don't hide your SSID (network name).
  • Change the router channel fixed wireless as the 1, 6 or 11, who less than traffic.
  • You have a switch or an extra router?
  • Do not use a network of comments (SSID).
  • Disable the WPS.
  • Disable UPnP on the router.
  • Set the router to 20 Mhz only, or 145Mbps depending on the router.
  • What router do you have? Verify that the router has the latest firmware on the manufacturers website.
  • If you have a Mac OS X running 10.8 or earlier, click here to locate and download the update of the firmware.
  • If you have access to a computer running 8.1 Windows or an earlier version, click here to locate and download the update of the firmware.

Please reply to this message with the results.

Tags: HP Printers

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