OJ Pro 8500 A910a - software upgrade has removed my function of the side scan pc

Hello

I recently received a message on my pc that a software update has been available to the general public for the software on my pc and I accepted that.

Now, I find that the analysis (i.e. choose scan of the pc, by selecting allow scan directly to pc, etc.) has disappeared in menu options - only 'see what's printing","Customize your printer"and"Set preferences"are now available. Before this "upgrade, there were at least four options menu if not six.

Help, please! I connect wireless to the printer.

Johann.

Hello, Johann,.

Thanks for the answer to all your information! This is useful!

First of all, I would recommend that you run the HP print and Scan Doctor on your PC, which is a diagnostic tool that will search for and correct printing and scanning issues. After it's over, try a scan from the front panel to see if that helped.

If that did not do the tour, uninstall and reinstall the printer.

1. uninstalling the printer software

2. restart the PC

3 reinstall using the printer HP install wizard for Windows which will find and install the driver for your printer.

Let me know how it goes!

Tags: HP Printers

Similar Questions

  • Cannot start the HP printing software (HP OfficeJet Pro 8500 A910a)

    Hello

    When I double-click the icon of the HP software on my desktop behavior strange results. Nothing opens and my computer behaves erratically. After a while I get the following error messages:

    instancefinderdlg.exe

    werfault.exe

    Then after that - my computer restarts so all by himself. But not a complete reboot - it just goes back to the initial logon screen and I get my password from Windows and displays the desktop.

    I am running Windows Pro 8.1 (64-bit). The printer is set to work wireless.

    After doubleclicking on the HP software icon and wait for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and open Task Manager. I checked the services running, and there were multiple instances of a service life of HP (I not only remember the name but there seems to be dozens of the same HP service running).

    I also completely uninstalled all HP software use Revo Uninstaller and then reinstalled the software / driver for the OfficeJet Pro 8500 A910a - but this package did not make a difference; exactly the same problem occurred again.

    It happened only in recent days. Before that, I could double-click the HP software icon and open normally and I was able to check the settings, ink levels, etc. Interestingly, the printer seems to always work well - I can print in Word, print photos from Lightroom, etc. Just, I can't open my desktop HP printing software.

    Any help would be greatly appreciated. Thank you!

    Hi jedasa,

    I guess you can start to feel frustrated. I did some additional research and would like to try a few things. I want to delete the printer Assistant icon, open devices and printers, right-click on your printer and choose open. In the window that opens, please right-click on the Printer Wizard and click on create a shortcut. Now we can go to the desktop and see if it will be open from there. The icon will now by HP in a blue circle and say HP Printer Wizard below (see image below).  If it opens and works, we use this going forward, but if it does not continue with the steps below.

    1. Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the dialog box run, type %temp%
    2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
    3. Unplug the USB cable (if connected), open programs and features, click Editor (all HP software will be together now) and uninstall all software associated with the printer. You fill find the basic driver, study for improvement of the product, HP Officejet 8500 help. Be sure to do not uninstall other HP software, especially if your computer is a HP computer. I generally use the date as a reference. Printing software would have all been installed on the same date.
    4. Once the uninstall is complete, reboot the computer
    5. Follow these steps to reset the registry settings and options for Windows Installer.
  • Application has failed to start because the side-by-side configuration is incorrect in Windows Live Messenger

    Recently, my laptop has problems. My user profile cannot be loaded and even when I do another profile most of my downloaded programs is a party. But anyway, it's a different matter.

    Windows Live Messenger worked great after all this. I connected and everything was fine. But then Windows wanted an update.

    Microsoft 2011 or something like that. At halfway through the installation of the blue screen of death came. My laptop turned on fine after that, but... Windows Live Messenger has come up with the error

    Application has failed to start because the side by side configuration is incorrect

    I tried to reinstall several times. The removal of all that is on the new Windows 2011. But no no no avail. I have now no other software in the package here. But the program for Windows Live Messenger file was still there. I deleted it. Installed Windows Live Messenger again but got the same error.

    Anyone know what is happening?

    Hello

    I suggest that you post your question on the Forums of Windows Live for a better answer to this question. This is a dedicated forum for issues related to Windows Live Messenger

    http://social.answers.Microsoft.com/forums/en-us/category/windowslive

    You can also follow the troubleshooting below:

    http://support.Microsoft.com/kb/940065

    Hope the helps of information. Please post back and we do know.

  • Configure and analyze the Officejet Pro 8500 a - 910 problems has

    HP Officejet Pro 8500 has - 910, Win 7 Home Premium (64). Two problems, maybe!

    1. no response when I click on "scan a Document or Photo - open the scan dialog box.

    2. impossible to set up 'Scan to network folder Wizard' get error "...". cannot write to the destination folder. "Set read-only permissions or wrong."

    Downloaded the latest version of the software, twice, but still failed to get a scan on my computer file.

    Copy on the printer works fine.

    Right click on the folder specified to send the scan to and under the modification of the properties to read only to shared. Also, your operating system must be password protected, so if you do not have a password, create one. You have a particular anti virus or 3rd party firewall? Under manage scanning settings in the HP software scans enabled?

  • My HP OfficeJet Pro 8500 A910 cannot locate my network computer that you want to scan.

    My HP OfficeJet Pro 8500 A910 runs on Windows XP, wired network.  It allows to print from my desktop workstation, however, the printer will not locate my computer workstation for scanning.  I can't find any way to enable the analysis of the it function on the shortcuts the scanning HP or an HP printer connection.  I rebooted both my workstation and the printer, but still no connection for scanning.  Printing works fine.

    Hi hhcubed,

    You will need to open the stock Scanner Solution Center and then click on enable the Scan to computer

  • Application has failed to start because the side by side configuration is incorrect

    I get "the application could not start because the side by side configuration is incorrect, please see the application event log or use the command-line sxstrace.exe for details" whenever I try to open Microsoft Flight Simulator. What can be done to fix this?

    Check THIS link-

    If these C++ installations do not help you may need another version.
    I have 16 different C++ Redistributable on my machine, starting with six of ' 05.
    Don't know if they are all necessary. Various software was installed.

    If you have a 64 bit OS, you get X 86 and 64-bit versions.

    .

  • How to remove a function on the main timeline in a clip

    How to remove a function which is coded on an image of the main timeline of a clip?  I tried this, but no dice:

    infoGraphicDisparity.addEventListener (MouseEvent.CLICK, fl_ClickToGoToScene);

    function fl_ClickToGoToScene(event:MouseEvent):void

    {

    parent.removeEventListener (Event.ENTER_FRAME, parent ["enterFrameHandler"]);

    MovieClip (this.root) .gotoAndPlay ("disparity");

    }

    It's the event that I am trying to remove:

    stage.addEventListener (Event.ENTER_FRAME, enterFrameHandler);

    any help would be appreciated as always.

    Thank you!

    any image (which runs after enterFrameHandler is defined) in any display in the display list object

    stage.removeEventListener (Event.ENTER_FRAME, MovieClip (root) .enterFrameHandler);

  • OfficeJet Pro 8500 a: menu display has stopped working

    I just tried to make a clean print head but cannot go beyond page 1 of Setup have a few days ago.  Can anyone suggest a solution please?

    Hi@rprescott23,

    Thank you for the HP. 's Support Forums Best platform for all kinds of solutions, tips and settings for your questions/problems.

    For the best experience on HP forum, see our Guide to HP Forums to learn more.

    Display problem on the printer. Is this fair?

    I would definitely help.

    I recommend that you follow the steps below and check if that helps.

    • Unplug the power cable from the back of the printer when the printer is on.
    • Then without connecting the power cable, press and hold the button for 15 seconds.
    • While holding the power button, plug the power cable and keep pressing the power button for more than 5 seconds.
    • IF the printer is not powered, restart the printer manually and check if that helps.

    Hope this helps

    Resolv_S

    Happy to help you. I work for HP

    Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
    Click on the " Bravo Thumbs Up" " " to say 'Thank you' to help! "

  • Officejet Pro 8500 required user intervention has Premium Windows 7 64 bit

    I changed the cartridge according to market and started getting this error message?

    Hello

    I don't think so. I saw spare pens work on HP printers. The only thing I could think off, is that the cartridges that you and the printer are not communicating properly. It could be the chip on the cartridges, so I was wondering if you could either get a new set of replacement cartridges or try the current to another compatible printer just to see if you get the same problem.

  • OfficeJet pro 8500 a910a: ink cartridge change any help

    I changed all the ink cartridges in my printer except the magenta, and she will still not print the test correctly.  How the test for a bad print head?

    Error message, "faullty or incompatible printer cartridge.  Replacement cartridge with cartridge hp authorized but the printer does not print.  Error message just for rehearsals.     Tried to close all night, connectors disconnected, but still get the error msg.  What to do next? Someone out there have this pproblem, how fix you it?

  • I have a MacBook Pro, beginning 2011, just upgraded to 8 Ram and have the storage capacity of 500 GB.  I need more storage for photos.  How much more can my grip of Mac, and it makes sense to add a computer that old?

    I'm trying to decided if I should try to add more storage to my lap top existing, or buy a new one with more memory.  I am a Photogaphy and need a lot of storage.  I have a MacBook Pro, in early 2011, just upgraded to 8 GB of Ram so I could upgrade to OSX E Capitan and add new software. I have 500 GB storage now and need a lot more. Would love 2 TB or more.

    What is the maximum I can add to my laptop? And does make sense to do?

    On the largest practical size warehouse readers coming always internally are about 1, 000 GB.

    To go more than you would have to decide if the portability was an important issue, because additional disks should probably be external. The Mac can support dozens of external hard drives. If you do not carry them, 'office' readers are faster and can be found in larger sizes. Their PIN 12-volt Motors require a lot more power that can be provided using Bus power, while they use their own power supplies.

  • Help! 8500 a print report has white horizontal lines through the blocks of Magenta and Orange.

    I SOLVED MY PROBLEM BECAUSE OF THE HELP I RECEIVED BELOW.  MY ORIGINAL MESSAGE FOLLOWS.  BE SURE TO SCROLL DOWN FOR THE SOLUTION!

    Please see the focus 2 below: I read all the posts here and of course I cleaned the printhead of many many times.  It is almost the worst lines now.  The printer cartridges are all full, and I also turned the printer on and off the power, etc... . Thus only line ACEs and calibtrated a bunch of times.

    Is there anything else I can / try?  Is there something else to clean inside and the dust that creates streaks?     Doesn't seem wise to call and pay for this service.

    None of my impressions with the graphics seem to be good all of a sudden and he is hurt and slow down my business – do I have to buy another printer?

    Help!

    Is the a page of print head cleaning blocks magenta and red lines? This means somehow magenta ink is not put on paper on these lines. Because this is not the whole of the region, it's not magenta ink came out. Must be on the printhead nozzles is obstructed or somehow blocked. It is display in the fine lines on the quality report page you have posted. Broke the thin vertical line shows the nozzles at these locations are not belittling inks.

    If the clean print head does not resolve the problem, you may need to replace the print head.

    The 8500 has 2 print heads, one for the black and magenta/cyan. This page show you more about clean/replace the printheads on 8500 a: http://support.hp.com/us-en/document/c01615896

    In this page, there is a photo showing the printhead with the wording: "nozzles - do not clean", it is because that manually clean nozzles could easily damage the print head and make things worse. But if anything the problem and replace the print head, you can try to clean the area of the nozzle with a fluffy, wet with warm water. But when a printhead issue, when the "clean printhead" functioin does not help, I strongly recommend to replace the print head.

  • BlackBerry Pearl 8100 Software Upgrade Smartphones to transmit music to the bluetooth headset?

    Is there a way to upgrade software or helmets-specific so use the 8100 will transmit music to bluetooth headsets?

    The Pearl 8100 of the operating system does not support the A2DP Bluetooth profile, which allows streaming audio. BlackBerry 4.2.2 operatig system with superior devices do not support this. Unfortunately, the last official version of the Pearl is 4.2.1.109.

    There will be an operating system released shortly which will look at this, 4.5.0.

  • OfficeJet Pro 8500 a Premium: How can I stop checking in the middle of printing printer?

    I have something that contains 28 pages of print, then click on print something that has 40 pages, but before I could, the printer starts a sort of head cleaning and then a check printer long.  Is it possible to wait a few minutes after printing something, prior to that, it?

    I am not afraid. The feature is integrated into the firmware, and although annoying and time consuming, there is no way to turn it off or delay. I'm sorry.

  • HP Officejet Pro 8600 more N91: How to remove double-sided print 1 side on HPOfficejet Pro 8600 more N911g

    I need to remove 2 back 1 side on my printer HP Officejet 6500 more N911g thank you

    Go to print driver-(Start-Control Panel-imprimante et faites un clic droit, puis sélectionnez AUCUN sous imprimer les deux côtés dele de papier.)

Maybe you are looking for