OfficeJet Pro 8500 a: menu display has stopped working

I just tried to make a clean print head but cannot go beyond page 1 of Setup have a few days ago.  Can anyone suggest a solution please?

Hi@rprescott23,

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Display problem on the printer. Is this fair?

I would definitely help.

I recommend that you follow the steps below and check if that helps.

  • Unplug the power cable from the back of the printer when the printer is on.
  • Then without connecting the power cable, press and hold the button for 15 seconds.
  • While holding the power button, plug the power cable and keep pressing the power button for more than 5 seconds.
  • IF the printer is not powered, restart the printer manually and check if that helps.

Hope this helps

Resolv_S

Happy to help you. I work for HP

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