On the composition of the unit
The unit I am putting in place where a caller can dial 0 for the operator, but when I put in place there is transfer to the operator's voice mail. I use the entrance to the appellant, choosing the 0 key, calling them to send to the Subscriber, select post operator, Conversion: attempt to transfer to. I also tried similar parameter and chose a Directory Manager. Please first let me know if it is possible and what I could do wrong. The help is greatly apprecialed as always.
I use unity 4.0 (4)
Thank you
Forehand Tim
Yes, it is possible. Most likely the Subscriber that you choose to send the appellant didn't transfer enabled rule / configuration to dial a number. Check the transfer on the Subscriber page and make sure that it is set to ring their phone (by default, forwarding is off, and the call proceeds to the users wishes).
I'm not sure you're asking about regarding the handler directory - the directory handler didn't transfer associated rules...
You can find the book 'Audiotext Applications in unity' on the page www.CiscoUnityTools.com Documents be useful here - it covers the details of how call flow through the system, particualy with managers/subscribers - it might clarify some things for you.
Tags: Cisco Support
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