Online videos do not play, only a gray page

need help on how to install a program

when im on the web, I can't see or hear videos. an empty grey page and I see or hear anything!  Its driving me crazy and I need help!  What I need to run or install a program?  Is something not lit that I could check in my settings?

Hi sweetumsmahoney,

1. did you of recent changes on the computer?

2. what web browser do you use?

3. it happens with all videos on the site?

4. the other sounds on the computer works well?

See the below download link and install it Adobe flash player which you need to view the videos online.

http://get.Adobe.com/flashplayer/

 

See also: http://kb2.adobe.com/cps/191/tn_19166.html

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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