Operating system on my laptop has been tampered

Laptop has been restarting randomly, I had checked it by a technician at Staples and I was told there is no hardware problems and run the system recovery disk.  I ran the system recovery disk and got the message that it could not be recovered because the operating system (Vista 32 bit) has been altered. I hope that a full installation of a new operating system will solve the problem because it's the same thing to my XP desktop.

Hello

Thanks for the above information.

1. what type of recovery you try using the recovery discs?

 
I suggest you to try the steps below and check if it helps.
 

Method 1: Try to boot in safe mode and check if the same problem occurs.

Method 2: If the problem does not exist in Mode without failure, then try to put your computer in a clean boot state.

By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

For your reference: ways to improve your computer's performance

 
Optimize Windows Vista for better performance
 

If issues exist with the recovery dvd, then I suggest you to contact the manufacturer of the computer.

 
Hope this information is useful.

Tags: Windows

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