Original image has disappeared I think off the hard drive and the BIOS password set up does not work?

Someone please help me with this!

I bought this laptop from a friend (have receipt) who sell it to me because the screen was cracked and spidered all out when you the activated. And everywhere he went to ask to get the screen fixed it is very expensive ($250 - $350) and he said that it would be just a newer laptop. So he sold me this which is a model Probook of HP4420s XT940UT #ABA. About a week after I bought this Probook friend who sold it to died me suddenly. It was sudden and terrible. Some time later, I had the time of the purchase of the LCD for this model, replace it myself (was very easy actually) and booted up the laptop with a new installation of Windows 7 Professional 64-bit Edition. After installing all my software and using the laptop for a while now, I wanted to get into the Bios that I've never done. So when I started the laptop, click ESC, then F10 to enter the BIOS, there were two places to enter a password is different then all Dell I've ever owned. One was mine I guees I put in place using HP protect tools and the other says BIOS/administrator. Well I can do most of the changes with the one I put in place with my password but my password does not work, nor can I get in some very significant changes that I wanted to do using Bios/administrator, as kindling the LoJack, namely the blocking of the hard drive etc. , turning on turbo boost, fan, etc. Well, since the person I bought is no longer with us, there is no one to turn to the answer to this question of administrator/BIOS password / problem.  I tried to take battery Rtype and restore that way, didn't work. Several times, I called HP and they sent me to a BIOS page to download the same BIOS, I have already, would not let me install it. When I bring up the command prompt and do not put anything in BiosConfigureUtility.exe happens, said just a wrong command. When I try to enter the BIOS through the C: file in the files of the SSM, I reach the BiosConfigUtility.exe file, click on it to open it and it just flashes a way small order page to fast to read what it says. I would like to have complete control over my laptop thinking I have a lot of time and money invested in it now. The problem would have something to do with installing the 64 bit version of Windows 7 instead of the 32 bits guess what it initially provided with?  Where can I find the UUID and what tech Department I would ask because if I have to call HP again and what other information should I have ready for them if you know? I have all the manuals and they say that this laptop is compatible with Windows 7 Ultimate 64 bit Pro is what I installed. I'm mixed responses from many different people on this and would like an answer from HP someone who has experience in dealing with the BIOS in the Probooks business models if possible please. I really like this Probook and have since become a big fan of most HP, Dell and Lenovo.  I intend to buy two probooks, one for my wife and one for my daughter because this one is like a MacBook, but better.  Thank you for reading this and I hope someone can help with more than one answer then GET AHOLD OF HP TECHNICAL TEAM. As I said, I did it.

Model: HP Probook 4420 s

Type: XT940UT #ABA

Operating system: Windows 7 Ultimate

BIOS version: 68AHHH Ver.F.20

SM BIOS Version: 2.6

Hardware Extraction layer: Version 6.1.7601.17514


Sorry to hear about your friend and your problem.  The BIOS password cannot be reset without the help of HP.  They will need some information from your PC and increase your case.  I recommend you give them a call.


Tags: Notebooks

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