oscilloscope to Agilent 3000 series - no communication

Hello!

Recently, we bought an Agilent MSOX - 3014 (2000-3000 series) A oscilloscope.

PROBLEM: Does not WORK with LabVIEW.

DESCRIPTION: The scope has been connected via USB to a PC computer and has been successfully detected by the system and LabVIEW and installed in the system. OR MAX says that the device is connected and working properly but it doesn't.
After you run a sample VI (acquire waveform) comes with plug-ins (project style) driver, the scope is set back to the factory setting and after a while, the connection is cut and there is no effect (no waveform on the screen). After this very simple procedure, the scope is not responsible for the material side (no response to buttons, etc.). The complete communication history was captured with NI IO-TRACE and I attach the saved file.

Tested system configurations

(tested on two different computers with the same result)

LabVIEW 2010 32-bit
LabVIEW 2011 32 and 64 bit
Win 7 Pro x 64 (English version)
VISA - most recent

I'm looking forward for your help

THX!

MJ


Tags: NI Hardware

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