Our live applications are broken during launch and our only insight is that it's an accident "Viewer" - any ideas what could be the cause?

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  ======================================================

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  ---------------

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  -------------

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  ------------

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  ------------------------------

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  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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  Hi Izzy Nagar,

  ·         Exactly when you receive this error message?

  ·         Did you do changes on the computer before the show?

  ·         Do you have any extended monitor connected to the computer in the past or at the present time?

  Follow the suggestions below for a possible solution:

  Method 1: You can try to reduce the resolution of the screen (lower), then check if the message still appears.

  Check also if the refresh rate of the monitor is set correctly and check the manual of the monitor for assistance.

  Ways to improve display quality

  http://Windows.Microsoft.com/en-us/Windows-Vista/ways-to-improve-display-quality

   

  Flicker of the correct monitor (refresh rate)

  http://Windows.Microsoft.com/en-us/Windows-Vista/correct-monitor-flicker-refresh-rate

  Method 2: Use the option ' enable video low resolution (640 × 480) "start, then update your video card driver and check if the problem still persists.

  a. click the Start button, click the arrow next to Shut Down and then click on restart.

  b. do one of the following:

  ·         If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

  ·         If your computer has more than one operating system, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

  c. on the Advanced Boot Options screen, use the arrow keys to select activate video low resolution (640 × 480) and press ENTER.

  d. connect to your computer with an account of a user who has administrator rights.

  e. If you can see your desktop, there is a problem with your video card. Try to update your video card driver. For more information, see the article:

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

   

  I hope this helps.

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