Owners of printer inkjet all-in-one Dell 962 thread (W7)

Please follow the instructions below and then tell me what happens.

Make sure that your computer has the latest Windows updates, especially of .net framework, necessary to run many applications and the latest Java.

Unplug your printer.

Download and run this patch to completely remove the printer from your computer. Run the fix, a MUST on Vista machines, until it prompts you to restart your computer.

If you use Windows 7 also try... Driver Manual printer removal

Restart your computer.

Download the correct drivers.

XP drivers

Vista 32-bit drivers

All other drivers

Vista 64-bit drivers

Install the appropriate drivers. You will be asked when connect you your printer (power on)

To install the drivers, sometimes the file decompresses and does nothing. You must find the setup.exe file, right-click on it, then on the left click on run as administrator *.

If you use Windows 7, use the Vista drivers in compatibility mode.

Right click on the file setup.exe, on the left, click Properties, compatibility of the left click. Replace the Vista compatibility (try Vista SP2). Then, install the appropriate drivers. You will be asked when connect (printer)

To install the drivers, sometimes the file decompresses and does nothing. You must find the setup.exe file, right-click on it, then on the left click on run as administrator *.

In the digitization, if you have the disc that came with the printer, and then insert the floppy disk to the printer and keep it from running. Go to my computer and double-click it. Locate the drive that contains the disk Dell inside. Right-click on it, left click Explore. Find the folder of the OCR. In the OCR folder, there is a folder of Abbyy. Right click on setup.exe, which is located in the folder Abbyy and left, click Run as administrator. This will install the OCR program.

Scanning

Scan using the USB connection, open the Dell all-in-one Center, click on the scan and copy and scan from there.

Scan wireless, use the buttons to scan on the printer.

Rick

Rick,

Thank you much for the help. I took your advice and installed the Vista SP2 drivers in compatibility mode, and when my laptop is connected to the printer via a USB cable, I can print.  Now, here's the best... Later, I decided to have the printer put in place for the wireless.

I tried to add a Dell network port, and then pass.  Did not work.  I tried also to add another printer by pointing to a shared printer on an XP computer.  I noticed one thing, it is that when the Dell printer software installed and prompted me to plug the printer into my USB port, it appeared that Windows snuck into another driver.  I saw a message saying that the printer was ready before the Dell software were made.  I also noticed that when I tried to create a new Dell printer two print drivers were available.

In any case, I followed your instructions to uninstall everything (ran program of uninstalling the Dell software, rebooted, ran the patch to clean, restarted), then ran the Dell program configuration of the software (in compatibility mode Vista x 64 SP 2) and chose an installation over the network instead of local installation. He saw the Dell printer on USB wireless adapter and installed fine.  Now, everything seems to work wireless.

I guess my point of view for writing is to warn that when you plug the USB cable during installation of Dell, it seems that Windows 7 is going to sneak in another pilot.  I also advise to install over the network if you want to try to use it wireless, rather than starting with the local USB installation and hope to switch to a network port later.  Thanks again for your message.

Tags: Dell Peripherals

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