P10 shutting down without blue screen all in research of virus or cleaning

My P10 stops when I scan for the cleaning of the system or viruses. Since I bought the laptop it works absolutely perfect. But 2 days ago, I recognized this work normal such as word, excel, surfing the net and so on, nothing happens, everything works but if I start scan, XP stops. Simply, it turns off as if you unplug circuit! Can someone help me, bad drivers?, false material? I Don t know how to solve the problem! What information do you need?

Hi Kay,

This looks like a classic case of overheating. Especially if you notice some increased activity fan just before the laptop closed.

Try to clean dust and debris from the heatsink to the CPU. You will find a lot of posts in this forum describing the means to do so. My favorite personla is to use a hose of vacuum cleaner against the aspiration air grills.

It should also, ensuring that the suction air grilles are not blocked and that sufficient air can get into the laptop to cool properly. Are not your laptop on a soft surface or the carpet as this will allow more dust being sucked.

HTH

Tags: Toshiba

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