Photosmart HP B210a more: HP Photosmart Plus B210a shows a blue screen with error B8145558 and restart.

Similar Questions

• Frequent blue screens, load error popups, no more access to the Windows Firewall or system restore.

  ORIGINAL TITLE: Many many problems at once.

  I get frequent crashes and Blue Screen of Death, and error loading of pop-up windows, so I can't access Windows Firewall or system restore. What happens here? I deleted the last hardware (a second printer) and a P2P program.  I ran AVG antiviris and Superantispyware programs several times, same mode without failure, but nothing have mounted there. I also have a report of error that Windows Firewall / Internet Connection Sharing Service cannot start due to a missing path.  Which maybe can be causing all these problems? I think of reformatting my hard drive, but it's a last resort.

  I could not run the system restore, even in safe mode. Last good known Configuration did not work, either. However, clean boot seems to have done the trick. I no longer get the popups on start up and I can access firewall Windows, which is now on. Oddly enough, my EVG and Superantispyware programs wouldn't let me download the latest updates. Since they are free programs, they offer very little help to solve problems, so I uninstalled both of them (at the same time as Windows Defender to avoid conflicts) and installed Windows Security Essentials which works very well. My last problem is one is the crash suddenly, but to be honest I him have not lived since the clean boot. Hoping that...

  Thank you very much for your help. I was almost to the point of reformatting my hard drive, this is not a walk in the Park, no matter what they say.

  Daniel Shouse

• Since I have OSX Lion I can't print/scanning wireless more with my HP Photosmart Plus B210?

  Given that I've upgraded to OsX Lion my HP Photosmart Plus B210 stopped working corrctly.

  I uninstalled and reinstalled but ntohing worked.

  The report of the printer tells me that my printer is connected correctly.

  Have you installed using the installation disc?

  If so, make sure to install the Compatible Lion software below:

  First, uninstall completely any software installed:

  * Please note that the following steps will delete all HP software installed.
  1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
  2. Select Applications
  3 select the Hewlett-Packard folder
  4. double-click on uninstall HP application
  5 follow the uninstall to prompt to select a device to uninstall
  6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
  7 approve any prompt to uninstall all HP software.

  Then download and install the Lion software for your printer below:

  http://FTP.HP.com/pub/softlib/software12/COL39592/Al-96582-1/HP_Lion_Ink_SW_v12.13.24.dmg

  Please let me know if that helps.

• HP Photosmart Plus 209 a - m does not detect my wireless

  I have a HP Photosmart Plus 209 a - m wireless all-in-one printer and I use Windows 7 for my OS. The printer does not detect my wireless. I checked the setings wireless to the printer. Wireless is on and working, but it fails to detect our SSID.

  I used print and Scan doctor but who could not connect to the printer. I tried the printer on my computer but my computer does not detect it. I tried to download the HP software to reinstall the printer, but I received a message stating that the printer was not connected.

  This printer has worked with wireless network in the past. I suspect a recent change in the disposition of our wireless network might have caused the problem, but I don't know how to fix it.

  Any suggestions?

  So I solved the problem by uninstalling the "upgradeprinter" (that's what my computer was recognizing the HP Photosmart Plus 209 as). Icon in the list of printers for the HP Photosmart wouldn't let me not uninstall this printer at that time where (the button uninstall is not usable). I kept the HP software installed and I kept the printer connected to the computer. The computer uninstalled you 'Upgradeprinter' then restarted. When the computer restarts automatically began to reinstall the HP Photosmart Plus printer correctly. I don't know if he has begun to do this because I tried redownloading the installation software, because the HP software installed always, either because the printer is connected to my computer. I decided to ask it was useless as long as it works. The printer is installed properly, but after you run a scan with print and Scan doctor, I found that it was only installed to run on the USB port. I ran the software Wireless USB. Attempts to do this before the reinstall failed because the software failed to detect an HP printer connected to my computer. This time, it worked. My computer can now print to the printer HP Photosmart Plus wireless. Added to * beep *, then I could uninstall the previously installed printer because the Uninstall button, which wouldn't work not before, now worked.

• HP Photosmart Plus e - all in one, failure ink system, Oxc190013

  HP Photosmart Plus e-all in one, read the error message failure, Oxc190013, ink on iMac system, ' the printhead has failed and can print is no longer.  3 color cartridges work but does not print black ink. I checked the surveys of the cartridge and the black is about half full, and it's a HP 564XL. I also removed the cartridge and the pad has not dried out. Is - fixable?

  zekefreak

  See the following link

  http://support.HP.com/us-en/document/c02142902

  If you have followed all the steps, contact hp support and see if a replacement print head resolves the problem. Good luck!

• NFTS.sys of blue screen on reboot after uninstalling McAfee VirusScan Plus

  On my Windows XP SP3 computer, I want to uninstall McAfee VirusScan Plus and reinstall because there are errors in the program.  Whenever I have uninstall and then reboot, I get a blue screen with nfts.sys showed that the problem, but with a constantly changing code.  At this point, the computer does not start even in safe mode.  I got my drive C to a backup disk for the computer will once again and uninstalled McAfee several times in different ways, but end up with the same problem.

  I ran chkdsk a couple of times and it fixes it says, they were mistakes.

  McAfee said that it is not their problem.

  Any suggestion would be appreciated.

  MFL100

  Sigh...

  Try going to this link, SkyDrive tells me that the file cannot be shared with me, we must
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  Here's the official page of SkyDrive.

  This isn't your fault, MFL100 :) - you have not been given adequate instructions.

• Blue screen and after forced registry errors stops under XP, "volume contains one or more unrecoverable problems".

  Hello!  My computer hung on me for quite some time, so a few days ago I had no choice but to make a closed group.  Now, I can't even as much as screen (with the blue bar and the Windows logo).  I tried the following:

  (a) via the Windows Recovery Console chkdsk.  I tried / p, / r, / f, all give me a "volume contains one or more unrecoverable problems." or something like that.  If I try to install a new Windows, as soon as it "looking for previous versions", I get a BAD_POOL_HEADER blue screen with stop error message 0x000000C2.

  (b) I tried to hit every single F shortcut key, but none would let me go in the recovery console (which is F10 for me) and safe mode (which is F8 for me).  Only the F1 works, who has access to my bios Setup, I think.

  If I jump just the recovery console, I just get a white loading bar, who finally stops loading, and then I get a message telling me that one of my files (windows\config\system I think) is missing or damaged.  I tried after a few steps through one of the Windows solutions to counteract this, but I can't even copy/delete files via the command prompt that it denies access.

  Help, please!

  Hello

  · What is the number and the model of the computer?

  You can check the link below

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-performance/what-to-do-about-chkdsk-message-the-volume-appears/e351d02f-F508-489e-AFDC-988d8ddc462c

  Regarding the BAD_POOL_HEADER error, according to the research of mu, it points to be a hardware problem with the memory or a driver issue as possible.

  We can offer further assistance once you are able to boot XP.  Overall however, looks like some ongoing hardware issues.

• Vista restore & Defrag failure more blue screen & restart issue

  I have a desktop Gateway with Vista Home OS. It ran fine until 3 weeks when I started getting blue screens & system closed and then restarted. This seems to happen when the line & open a second search window. I tried to restore, but it fails on all restore points, I've tried to the 14/09/2010. I tried the defrag, but when I click it it close the window & nothing happens. I tried in safe mode but still nothing works. I took the computer to a computer Arrdvark & they said it was a video driver problem but when I got back there was immediately another blue screen & sound did not work. I brought & they disconnected a disk & deleted (deactivated) my Norton 360 program. They have installed a Malware & AVI program? freeware. Defrag & system restore do not always work.

  Hello

  Actually I take it back again and insist that they fix it properly.

  You might be better back up the data and reinstall Windows.

  Check with the drivers, documentation online and Support technique Gateway.

  Gateway drivers and downloads
  http://support.gateway.com/support/drivers/dlcenter.asp

  Technical support Gateway
  http://support.gateway.com/support/?cmpid=topNav

  Door Documents
  http://support.gateway.com/support/SUPINFO/index.asp?cmpid=topNav

  --------------------------------------------------------------------------

  To fix the BSOD:

  Use methods such as the SFC, CheckDisk, driver updates, and others in the resolution of the issues identified
  at this link as they will help solve or at least narrow down the questions. After that you can post the
  information of BlueScreenView and these other utilities, so we can offer more specific advice. Of
  check with a real store of the computer or the system manufacturer's support would be a good idea though
  I would try the possible solutions, you can first.

  Check this thread for more information using BlueScreenView, MyEventViewer and other methods
  to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

  You can use BlueScreenView to stick the BSOD info in a message here.

  NOTICE - report HTML all THE ELEMENTS or right-click on a BSOD line and select the same. Then, copy and
  Paste the lines in a message here. Make sure and check the file name section. Also check the time
  in MyEventViewer for more information as possible.

  ===========================================================

  Check out these utilities to see if information may be collected:

  It is an excellent tool for displaying the blue screen error information

  -Free - BlueScreenView scans all your minidump files created during "blue screen of death," collisions
  and displays information about all accidents of a table.
  http://www.NirSoft.NET/utils/blue_screen_view.html

  -------------

  MyEventViewer can be verified at the time of the blue screen (BSOD) within a second or so of the
  time of the BSOD to provide more information about the possible cause - see TIP.

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the whole of the record-
  Set it for a bit before and after the time of the BSOD.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  ------------

  AppCrashView - free - a small utility for Windows Vista and Windows 7 that displays the details of all the
  application goes down has occurred in your system. The information breaks down is extracted from the .wer
  the files created by the Windows Error Reporting (WER) of the operating system component of each
  time that an accident has occurred. AppCrashView also allows you to easily record the list of accidents to
  text/html/csv/xml file.
  http://www.NirSoft.NET/utils/app_crash_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• blue screen nvlddmkm.sys for nVidia GeForce 9500 M on studio dell XPS 1340. recently upgradeed to windows 7, fine for a while but now cela and has many problems: BSOD, freezing, CPU utilization more... I DO __HOW FIX IT?

  Hi, well bad get right to it. I have a dell studio XPS 1340 and have recently upgraded to Windows 7 last week. everything was fine until last Monday. When I switched high performance mode for my battery, my nVidia card also goes to Boost Performance. but this time, I got a blue screen with this:

  nvlddmkm.sys

  PAGE_FAULT_IN_NONPAGED_AREA

  Since then I tried to update the video driver from the dell site and even the nVidiasite. one of them gives me a blue screen as soon as I get to the windows login screen. and the other divides my GeForce 9500 M into its two parts > GF 9400 MG + GF 9200 AMS. When this happens, I can't use the nvidia Control Panel and I can't go to boost performance. I have uninstalled and installed these drivers in safe mode too, but no luck. I system restored before the weekend, when everything was fine, but still the same problem. so now, I have the driver 8.15.11.8633 version

  other side effects I've noticed is that Skype does not work either. When I first upgraded to win 7, Skype has worked well. but now, when I run a video or normal call, my computer completely freezes. In addition, the games I play seem to decrease in performance. I used to be able to play very good Burnout Paradise, but now there is a significant drop in fps. also, the computer seems to use more cpu and heats more quickly. The battery life has decreased too. and when I use windows media center to connect with my xbox360, my phone freezes when I try to access a video.

  I tried the diagnostics start and the only problem was:

  Error code: 0F00:133 media suitible C Msg:No drive is present

  and today, I used the windows debugger and it came with it. im sure this is good information, but I don't know how interperate it. Please help and thanks in advance!

  Microsoft (R) Windows debug 6.11.0001.404 AMD64 Version
  Copyright (c) Microsoft Corporation. All rights reserved.

  Loading dump file [C:\Windows\Minidump\111409-21434-01.dmp]
  The mini kernel dump file: only registers and the trace of the stack are available

  Symbol search path is: SRV * c:\debug_symbols* http://msdl.microsoft.com/download/symbols
  Executable search path is:
  The kernel version of Windows 7 7600 SQUARE free x 64
  Product: WinNt, suite: TerminalServer personal TerminalServer
  By: 7600.16385.amd64fre.win7_rtm.090713 - 1255
  Computer name:
  Kernel base = 0xfffff800 '02e0d000 PsLoadedModuleList = 0xfffff800' 0304ae50
  The debugging session: 11:03:52.777 sat 14 Nov 2009 (GMT-5)
  System Uptime: 0 days 1:03:33.572
  Loading the kernel symbols
  ...............................................................
  ................................................................
  .......................................
  Loading user symbols
  Loading unloaded module list
  .......
  *******************************************************************************
  *                                                                             *
  * Bugcheck analysis *.
  *                                                                             *
  *******************************************************************************

  Use! analyze - v to obtain detailed debugging information.

  Bugcheck 50, {fffff88007000000, 0, fffff880047d5b1e, 0}

  Cannot load the image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, 0n2 error Win32
  WARNING: Unable to verify timestamp for nvlddmkm.sys
  ERROR: Module load completed but symbols can be loaded for nvlddmkm.sys

  Could not read the name of the problem driver
  Probably caused by: nvlddmkm.sys (nvlddmkm + 135b1e)

  Follow-up: MachineOwner
  ---------

  KD >! analyze - v
  *******************************************************************************
  *                                                                             *
  * Bugcheck analysis *.
  *                                                                             *
  *******************************************************************************

  PAGE_FAULT_IN_NONPAGED_AREA (50)
  Invalid system memory was referenced.  This cannot be protected by try-except,
  It must be protected by a probe.  In general, the address is simple bad or it
  pointing to freed memory.
  Arguments:
  Arg1: fffff88007000000, memory referenced.
  Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
  Arg3: fffff880047d5b1e, if not zero, the address of the instruction that refers to bad memory
  address.
  Arg4: 0000000000000000, (reserved)

  Debugging information:
  ------------------

  Could not read the name of the problem driver

  READ_ADDRESS: fffff88007000000

  FAULTING_IP:
  nvlddmkm + 135b1e
  fffff880'047d5b1e 8b 0488 mov eax, dword ptr [rax + rcx * 4]

  MM_INTERNAL_CODE: 0

  CUSTOMER_CRASH_COUNT: 1

  DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

  BUGCHECK_STR: 0 X 50

  Nom_processus: System

  CURRENT_IRQL: 0

  TRAP_FRAME: fffff88009d7fdf0-(.trap 0xfffff88009d7fdf0)
  NOTE: The frame trap does contain not all registers.
  Some registry values can be set to zero or incorrect.
  Rax = fffff88007000000 rbx = 0000000000000000 rcx = 0000000000000000
  RDX = fffffa80057a7270 rsi = 0000000000000000 rdi = 0000000000000000
  RIP = fffff880047d5b1e rsp = fffff88009d7ff88 rbp = 0000000000000000
  R8 = 0000000000000000 r9 = 0000000000000000 r10 = 0000000000000003
  R11 = fffffa80057a7298 r12 = 0000000000000000 r13 = 0000000000000000
  R14 = 0000000000000000 r15 = 0000000000000000
  iopl = 0 nv up ei pl zr po nc
  nvlddmkm + 0x135b1e:
  fffff880 '047d5b1e 8b 0488 mov eax, dword ptr [rax + rcx * 4] ds:5110:fffff880' 07000000 =?
  Reset the default scope

  LAST_CONTROL_TRANSFER: from fffff80002efe1e4 to fffff80002e7ef00

  STACK_TEXT:
  "fffff880 '09d7fc88 fffff800' 02efe1e4: 00000000'00000050 fffff880 ' 07000000 00000000 00000000' fffff880 ' 09d7fdf0: nt! KeBugCheckEx
  fffff880 '09d7fc90 fffff800' 02e7cfee: fffff880 00000000'00000000 00000000'00000000 00000000'00000000 ' 047d60b0: nt! : FNODOBFM: 'chain' + 0 x 42907
  fffff880 '09d7fdf0 fffff880' 047d5b1e: fffff880'04824f5e fffff880'04 c 72260 00000000'00000000 00000000'00000001: nt! KiPageFault + 0x16e
  fffff880 '09d7ff88 fffff880' 04824f5e: fffff880'04 c 72260 00000000'00000000 00000000'00000001 00000000'00000000: nvlddmkm + 0x135b1e
  fffff880'09d7ff90 fffff880'04 c 72260: fffffa80 00000000'00000000 00000000'00000001 00000000'00000000 ' 04ef9000: nvlddmkm + 0x184f5e
  fffff880 '09d7ff98 00000000' 00000000: 00000000'00000001 00000000'00000000 fffffa80 '04ef9000 fffffa80' 057a 7270: nvlddmkm + 0x5d2260

  STACK_COMMAND: kb

  FOLLOWUP_IP:
  nvlddmkm + 135b1e
  fffff880'047d5b1e 8b 0488 mov eax, dword ptr [rax + rcx * 4]

  SYMBOL_STACK_INDEX: 3

  SYMBOL_NAME: nvlddmkm + 135b1e

  FOLLOWUP_NAME: MachineOwner

  MODULE_NAME: nvlddmkm

  Nom_image: nvlddmkm.sys

  DEBUG_FLR_IMAGE_TIMESTAMP: 4a4fbef6

  FAILURE_BUCKET_ID: X64_0x50_nvlddmkm + 135b1e

  BUCKET_ID: X64_0x50_nvlddmkm + 135b1e

  Follow-up: MachineOwner

  Hi anchit02,

  Thanks for posting.

  The page fault has a high probability to be RAM or hard drive related.

  You can test the computer memory using the memory diagnostic tool.

  You can start the memory Diag tool by clicking the ORB start and type 'Memory diagnostic tool' in the search box, clicking on the entry that is displayed.

  Chris
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Photosmart HP B210a more: HP Photosmart Plus B210 missing Scan software

  Hi all

  OK, Ive problems (two hacks, printer malfunctions, 1 disk repair, etc. over the past months) my Mac for the last two days, I restored Mac OSX 10.10.4 successfully and everything is well save for my printer as indicated above. I didn't know the usefulness was eliminated when I upgraded to Yosemite and it was hogging my CPU with a processing loop that was killing my Mac (I call her Alice!...)). So, I did get them all today my research on what went wrong with these processes which lead me to upgrade drivers Max OSX Yosemite and tried troubleshooting through:

  (a) installation of printers, their uninstall through the system preferences/printers and Scanners to verify that the drivers are there, I installed via the using field list driver HP Photosmart Plus B210, who can confirm print successfully without any trail of CPU (I uninstalled the HP before this point utility).

  (b) tried to get into the system preferences/printers and Scanners / where I chose "Scan" in the window of the printer and it says "SCAN SOFTWARE does IS NOT INSTALLED" (see attached printer screen)

  

  (c) I installed the driver in the development of window for HP Photosmart Plus b210 series that SHOULD allow the printer and scanner to work from my window System Preferences/printers and Scanners, I've lived more troubleshooting try to import a scan of the system of preferences/Applications/Image Capture and preview also. The two scan attempts to import sent the same message, lack of scan software when I tried via the printers & Scanner on System Preferences window.

  So frustrasting as she is, I set up a test on the printer to use the port MMC to scan an image of the window of the printer to the MMC card, that I inserted in the printer and it worked to prove that the software of the printer works on scan, but not directly with my Mac. Printing software is confirmed later, brings back me to my Mac and his missing scan software.

  This seems to be missing and appropriate drivers that should make the impression (works fine, no trail of CPU as before) as well as scanning (missing software problem). Does anyone know how I can fix this and if I need to download software drivers or anything please provide your console if necessary with links to what I need...

  Thank you all... I should have logged at noon instead of 4.30... I just might have gotten something else after you fix this problem...

  Try to update the software by following these steps:

  Click on the Apple icon, then select about this Mac.
  Click software update, and then click the Store from the top of the indicated window menu and click on reload the Page.

  Be sure to install any update HP or Apple, then check for the difference.

  If it persists, try manually install the package below. Tjen try to scan the image:
  http://support.Apple.com/kb/dl907

  If you're still having problems, try the HP Easy Scan application below:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  Shlomi

• problems with the HP Photosmart Plus b210a Wireless

  Good evening. I have some problems with the HP Photosmart Plus b210a. Precisely after printing when the printer is not detected on the network and is defined as "not available". The works remain in the queue and the printer is turned on and on again unable to work in print queue.
  The printer on the network report says "Success" for each element

  It is the same for the iPhone 4 and iPad 2

  The system is composed of:

  MacBook Pro 13 "with OSX 10.6 update now
  Connected to the Internet router Wavewgate Digicom3G150 with key
  HP Photosmart B210 Pro Aio series with ultimate drivers Apple

  Network:
  D4 HW (MAC) address: 85...
  192 168 123 102 (non-static) IP address
  DHCP configuration
  Authentication: WPA - PSK
  Encryption: Auto (AES / TKIP)

  The same system also use a PC with Windows Seven Home, but in this case, the printer works PERFECTLY! Even with the iPhone and iPad!

  Thank you for the help that you can give me

  OK, I will assume that the connection of the printer to the router and the router are OK for 3 other devices work correctly.

  Make sure that your OS X is healthy:

  1. download and install OS X Combo Update.
  2. download and install the printer drivers HP from Apple.

  After that, you can reset the printing system once more.

• HP Photosmart Plus B210a won't come out of power save mode.

  The printer works fine until it sits awhile and goes into 'power saving mode'. Nothing it comes out that mode except unplug the power cord and back running the printer. I disabled the: power saving mode and have had no problems. Is there a fix so I can turn the: energy safe mode: back on?

  I have a HP Photosmart Plus B210a and it's brand new. I am using Windows 7 32 bit and I get no error message. When I ran the HP print utility, all checked in green except when I tried to print a test page and test page remained in Quebec and a red X.

  Technical support told me that the problem was a hardware problem. They sent me a new printer!

• Ink system failure code... 0xc19a003... Photosmart Plus B210a... Help

  I have a HP Photosmart Plus B210a printer code

  My problem is the following: -.

  The printer screen is display the following information:-the 0xc19a003 ink system failure code. Please turn printer and then turn it on again.

  I tried several times with HP solutions. Nothing worked and I just keep getting the same results. Ink system failure... 0xc19a0003... Please turn printer and then turn it on again.

  Can anyone help me please with a solution.

  HI VTHapa,

  I appreciate your help. After trying to solve my problem with your suggestions and the HP suggestion, nothing worked. So I abandoned my printer and bought a new one.

  Now I don't know how to remove my ad?

  Scooter

• HP Photosmart Plus (B210a) - part way freezes by printing

  Product name: HP Photosmart Plus (B210a)

  Operating system: Windows 7 (64-bit)

  I recently had experinece problems when you try to print. The printer starts printing the paper, freeze for a minute or two and then spit the sheet on incomplete. He will then proceed to print another sheet, outside, with black strips, running through it, either with a series of letters and symbols on the top. It seems very occasionally to print without any problem at all.

  To try to resolve the problem so far, I've updated the software of the printer, it seemed to have no effect, and I ran printing HP and doctor scan, but it can't seem to pick up all the problems. This is a wireless printer that is connected to a network, it was connected to and has worked previously.

  I hope someone can help because I'm getting very frustrated! Thank you in advance.

  Hi A0805_JKS92,

  Welcome to the HP Forums, I hope you enjoy your experience!

  I understand that the printer is not printing correctly.
  I'll be happy to help you.

  I turns off all startup programs to make sure there isn't something blocking the printer from printing. Click Start, in the search box type to perform, enter, and then type msconfig, click OK.

  Click the Services tab to select the hide all Microsoft Services check box. Click Disable all, and then click OK.

  Then click on the tab at the top of the start page. Click Disable all.
  Restart the computer.

  Disable any antivirus software.

  Try printing right now to see if that makes a difference.

  Then, return to msconfig and enable all the Microsoft Services and enable all Startup tab turn on the Antivirus software.

  I think that this will provide a solution to your problem. Thank you.

• Photosmart Plus B210a ink level by computer will not work

  I have Photosmart Plus B210a. Running Windows 7.  The function to determine the level of ink by computer suddenly won't work.  The option will not even appear in the devices & printers screen.   I install only the HP cartridges.

  It is possible, it was lost if you did an update of the Hp software. To get the option on your computer, you can download the latest drivers. Don't forget to uninstall and re install with updated drivers. When pilots selection select features complete drivers.

  Updated drivers