P50T who-A-113 - device missing BT after Win update 8.1

Hello;

First of all, I would like to mention that I tried all the solutions on the web that is about even close to my problem but still not arrived to fix.

So I decided to write here and hope someone knows how to solve the problem.

I have a Toshiba boom P50T-A113 Touch laptop comes with windows 8 unique language.
When I first bought it 2 months ago, he was working well. And I'm sure that I used bluetooth to transfer files back then.

After that I've upgraded to 8.1 windows my bluetooth device has disappeared.
I tried to reinstall the drivers from the toshiba Web site but it did not help.
So I reset to factory settings and return the origin of windows 8, but bluetooth device did not return.

Here are some symptoms that might help to understand the issue:

1. it has been a symbol of bluetooth (2 sub-options grayed out of one of them was peripheral bluetooth generic I guess) in Device Manager if I open show hidden devices on the view menu, but he disappeared after the second time I update to 8.1. Now there is no bluetooth device at all.

2. There was a non-working bluetooth switch greyed just below the switch to WiFi when I was on windows 8, but he went too after 8.1.

3. no bluetooth in the lower right corner icon.

4. I installed driver of toshiba system still nothing.

5. when I try to install the website of toshiba bluetooth stack, it loads some files and installation section stucks pilot bluetooth and asks me to connect the bluetooth device, and then click ok.

6. I tried troubleshooting on the devices and the network. Did not help.

7. There was a non-working bluetooth submenu when I right click the Notepad icon to control panel-> audio-> devices and printers, that there is no after 8.1

I hope someone knows how to solve this problem because I can't use my laptop without a bluetooth device, and this is a new old laptop 2 months. You can't imagine how frustrating is not to solve a software problem, after 1 month internet search.

Thanks for the valuable ideas and suggestions to everyone who responds.

> 2. There was a non-working bluetooth switch greyed just below the switch to WiFi when I was on windows 8, but he went too after 8.1.

Because BT worked correctly BEFORE the upgrade to Win 8.1, my first question is: did you update you Win 8.1 as advised by Toshiba? Did you follow the step by step instructions?
http://www.Toshiba.EU/innovation/generic/windows8_1-upgrade-stepbystep/

If this isn't the case, I highly recommend you to do this!

Like many, I know that the laptop was equipped with a combo Intel 2230 BGN + BT (Jackson Peak1) Wlan card that supports both the BT.

Tags: Toshiba

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