Parental account block

Summary of the issue
Other Windows Live Messenger questions

Have you received an error code or message?
NO.
Please enter the code of the error or message you received
38
Please provide your address affected:
E-mail address is removed from the privacy *.
What version of Windows Live Messenger are you using?
Other
Your computer is behind a corporate firewall?
NO.

Additional details
My account has a kind of parental block on it.  I can't change my "friends".  My account has been hacked by a person and a bunch of friends said that I have not or use, with names/Arabic text.  I deleted the email addresses of pirates and added my laptop, but I have not been able to remove the parental block.   I'm 37 and my parents have no access, authority over, or understand, my email address.

Please fix this as quickly as possible.

Thank you

Hi n2q,.

We have completed our investigation of the issue you reported. I am pleased to inform you that the problem should be solved, and you should now be able to use your account correctly.

Note: If you are still unable to access your account, maybe it's because the client Windows Live parental controls installed on your computer that retains the restriction on your account settings. In this case, I suggest that you uninstall the client on your computer. Please see this link to uninstall.

Thank you!

Tags: Windows

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