Pavilion 11-k152sa: I use only 1.86 GB of ram on my computer 4 GB ram

Hi guys, I have last laptop Pavilion hp convertible. It has 4 GB of ram, but, on the Control Panel, it says: RAM: 4.00 en - 1.86 GB usable. Could someone explain this, or tell me how to solve this problem? Thank you.

Hello @techyguy,

Thank you for joining the HP Forums!  You have come to the right place to ask questions, find solutions and get help from others in the community!

I read your post on your x 360-11-k102tu Pavilion not recognizing not not the entire memory as usable and I wanted to try and help you.

The system recognizes all of the 4 GB of memory installed, but you can always run first test for hardware failures .

Microsoft has detailed information here explaining the usable memory and gives a few troubleshooting steps. The document is listed as Windows 7, but the same settings should be listed on Windows 10 as well.

Please let me know how it goes.

If this helps you to find a solution, please click the button accept as Solution in this post.

Thank you!

Tags: Notebooks

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