Pavilion 15-p051us: a required device is not connected or is not accessible - virus

Product name: Pavilion 15-p051us
OS: Windows 8 (I mean 64-bit, but I'm really not sure)

To start the HP logo lights up and says prepare auto repair, but it brings me to a blue screen of recovery saying a required device is not connect or are not accessible.

With an error code: 0xc0000185

Says I need to use recovery on my installation media tools. Unfortunately, I don't have and searched online including the HP website to no luck maybe a way to order them.

I also have the 3-year warranty for the laptop but not sure if that includes software problems or damage accidental just like a fall, spillage, etc.

You can order a media recovery on your Support page. The last item in the list of software/drivers:

http://support.HP.com/us-en/drivers/selfservice/HP-Pavilion-15-P000-notebook-PC-series/6936226/model/7242101#Z7_3054ICK0K8UDA0AQC11TA930O2

Tags: Notebooks

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