Pavilion 2010ax g6: BSOD on install display driver

I have hp laptop pavilion g6 2010ax with dual graphics (7640 G + 7640 M) and windows 7 ultimate 64-bit for about a year. Last week I had my motherboard replaced because of the defective audio port. After replacing the motherboard, I started having a BSOD after "starting windows." The engineer told me that my windows broke down and I need to reinstall it. After you have reinstalled windows (formatted my hard drive and start over), he started very well, but when I started to install the drivers (that I got from hp site -http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5269648), he even once gave me the same BSOD on the next reboot. Then I logged in safe mode and after subsequent installation and uninstallation, stressed the graphics driver would cause BSOD (SYSTEM_SERVICE_EXCEPTION atikmdag.sys 0x3b).

I tried a bunch of AMD Catalyst software, but none of them does not solve the problem. I even updated my BIOS (suggested by hp support assistant) but even that has not worked.

Now my windows runs with graphic Standard VGA adapter and I can not play games, watch HD movies, adjust the brightness and I can't even put my laptop to sleep!

So is this a harware problem or software problem and how can I solve it?

Any help would be really appreciated.

Hey akshayjin,

The only other option to try to get the driver installed, without the BSOD error, is to perform a clean boot with no anti virus running. To perform a clean boot (msconfig), I've included the document «How to perform a boot in Windows» Please select your version of Windows and follow the steps. Once all the anti virus and the clean boot is finished, restart the computer. Once the computer to the top, try to reinstall the graphics driver.

If you still get the BSOD error after the above steps, the next thing to do would be to contact the technical support to the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number. http://www.hp.com/cgi-bin/hpsupport/index.pl.

Kind regards.

Tags: Notebooks

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