Pavilion dv4-1000ea: contact HP cat need (I'm deaf) HP told me on the phone - object. Recovery disk

I had to install the new hard drive but not recognized by the laptop - no. Bootable Device - when the DVD is in the Bay of recovery disk. BIOS is set to boot from cd / DVD. F11 gives the same result. The drive that I was instructed to HP for several years - surely I don't have to order another.
I tried to contact HP via the chat function but after completing an online support form and clearly stating that I am deaf HP contact option only is a phone number. I tried for a long time this afternoon contact HP, but the site will just in circles. Using iPod (as the laptop does not) this makes it more difficult.
How can I get help from HP?

Thank you very much Danny-r, which is very useful - I hope to hear from someone at HP.
I appreciate that you responded so quickly.
My main difficulty today is get in touch with someone so maybe now I can get this resolved.
Best wishes.

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