Pavilion G7: Sound & microphone does not

Hello

Recently, I was cleaning up my laptop, I have deleted a large number of programs that do not need and I accidentally deleted an audio file or something. Now my microphone and sound no longer works. The only way I can still listen to music is using a headset. Could me youhelp thereby? I wonder if I have to reinstall some programs.

Welcomes the Tibo

Hello

Try the following.

First of all, disconnect all external devices.

Download IDT Audio Installer on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp56001-56500/sp56460.exe

One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

When you're done, shut down the laptop, unplug the AC adapter and then remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f9 to load the default values (sometimes it is f5, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  Left click 'Speakers and headphones' (or speakers/HP) once to highlight and then click set as default (if the option is grayed out, it is already set).

Check if the audio & mic work now.

Kind regards

DP - K

Tags: Notebooks

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