Pavilion: Help please
I downloaded a soft music that says Norton were safe, but the minute I opened it, my computer froze. So I restarted and it will allow me to connect but then just goes to a black screen with the mouse. What should I do?
Hello
Try the following.
Boot the computer normally and log.
Black screen, old the ctrl and alt keys and press delete.
Select Task Manager.
Click on file and select the new task.
Type rstrui - also enter a tick in the box for "create this task with administrative privileges" - and click on Ok.
When the system restore interface is loaded, choose a restore point at least 48 hours before the music app was installed and then proceed to the system restore.
Kind regards
DP - K
Tags: Notebooks
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