Pavilion p045tx: I lost a screw from my laptop. Is my warranty?

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  My sister has a HP Pavilion 64-bit laptop, running Windows 8.1. There the WAP2 encryption. His Plusnet 0FC0A8 wireless router and the modem is BT Openreach

  It has a network HP Photosmart Premium Fax all-in-one Series - C309.

  Until lately, she has been able to print from the laptop, but not more, even if the other laptops in the household can still do.

  We did the test page and followed all the instructions. Where are we mistaken?

  Can you advise?

  Did you run the diagnostics to http://www.hp.com/go/tools ?  What was the result? Diagnostic tests could "see" the printer on the network?

  If you put the IP address of the printer into a browser's address bar will open: the printer Web server integrated?

• Pavilion G7-1338DX: lost the screws of the housing on Pavilion 17.3 "

  Hi people! I had to replace a bad hard drive in the laptop and somehow move the screws of the lower casing 12 like a fool... I'm usually careful about keeping the screws in a safe and marked place for what and whence they came. The service manual indicates that the screws are screws M2, 5 x 7.0 (page 50 in print, page 58 read in Adobe http://h10032.www1.hp.com/ctg/Manual/c03538328 ).

  However, when you try to order on this site, a warning to the owners of HP/Compaq laptop says that the repair can errs on the size of the screws (note the link highlighted yellow "Important notice"):

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  Because I don't even have screws to measure, can someone confirm what are actually the screws of the housing 12 real background for a Pavilion G7-1338DX?

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  Hello @Ntact,

  Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your problems, with the help of the community!

  I read your post on the matter with the screws and trying to help!

  The sizes provided in the service manual should be sufficient.  However, if you need help, then you can contact our telephone support HP.  Please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• HP Pavilion dv6-6070ee: lost all preinstalled on my laptop Pavilion DV6-6070ee help please

  Hello

  I own a HP Pavilion dv6 - 6070ee notebook pc, serial number: product number [personal information deleted],: LL059EA #ABV.

  Long story short, I had problems with the hard drive came with my laptop, so I had to switch to an SSD, but, unfortunately, I could not clone the hard drive to my new SSD because the hard drive was really damaged, so I had to install a new genuine copy of windows 7 Home premium 64-bit, which was originally on the laptop when I bought it.

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  PS: beats audio also comes with the laptop.

  Thank you

  Sorry, but it becomes increasingly difficult to find the recovery media for older PCs, because the places are running out of stock.

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  My wife tried to update to Windows 10.

  He has totally failed and 'lost' the drivers for the USB ports so that she cannot use her mouse.

  We spent MANY hours on the phone with Microsoft as they took control of the laptop and tried to fix it.

  Finally they told us that they believe there is some sort of virus on the disk, they can not delete? and that the laptop should have something on the 'partition' on the disk.

  They were not very clear about this, but he told us to contact HP.

  Our warranty has expired.

  Given this, if I do an original factory reset this will fix the problem or a virus caused a wrong to prevent a resumption of this way?

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  The laptop came with all the discs.

  We are NOT any sort of expert on computers, so we do not understand much of what they told us and we had problems to understand the accent of the person who was working on the issue.

  @Dfaris,

  Thanks for posting back.  Yes at this point, you will need perform a recovery of the plant on the laptop.  He's going to wipe the drive clean of any possible bad guys and set it back to the original configuration.

  Here is the link to help you with that.

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