Pavilion p6724y: 10 windows don't recognize hard drive

After the upgrade to windows 10, my computer no longer recognizes my optical disk drive.  It appears in Device Manager, itunes will not import from a music cd, it just seems no longer exist.  I tried to browse the forums and implementation of various suggestions, but nothing works.  Finally, I called microsoft.  The technitian was told that HP has not yet been tested drivers for my particular model, but that if I called them, they would probably have drivers available.  I called HP and they said also, they thought it was a driver problem, and that they could access my computer remotely to install said drivers, but that my warranty had run out, so it would cost me $99.99 (or $199.99 for unlimited technical support for next year).  In other words, they want to charge me a hundred dollars for updating the drivers, I need so that my hard drive with Windows 10.  Am I missing something or is this really the shakedown, it seems to be?

Human2, welcome to the forum.

There is no win 10 drivers available for your computer.  Given that it is more than 4 years, I don't think they will develop all.  I suggest running Windows Update to see if it solves your problem.

Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

Tags: HP Desktops

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