Pavillion P-7 - 1236 s: Windows 10 House and HP printers
Hello I have a HP Desktop 3000 printer J310 series. It worked fine with windows 7 and 8.1 but not with windows 10 home. I tried to print an envelope, but some of the letters were missing or broken up. I ran a test page and printed lines have been superimposed and some of the police was off again. I did everything what I ran a diagnosis place dated drivers and still nothing. So I got windows 10 out and the printer works well again. The one you suggest a way to solve this problem. I keep windows 10 my computer off until I know he will workwith 10. I hope someone can help. Thanks lee
Hi @redrabbitt,
Welcome to the HP Forums!
I see you had some printing problems with your HP Deskjet 3000 printer on Windows 10. And I'm happy to help you!
According to this guide, Windows 10 compatible printers, it lists this printer as being compatible with Windows 10. It is possible that maybe was a conflict pilot, maybe a problem with the software you use to print from, could be a number of reasons.
If Windows 10 was installed I would have suggested to try our HP print and Scan Doctor, as well as the following steps:
- Uninstall the software. Uninstalling the printer software.
- Clean boot the computer. How to perform a boot in Windows.
- Disable all Antivirus programs. Disable Antivirus software.
- Disable all firewall programs. The WF of end-to-end.
- Create a new user account. Management of accounts of users and connections (Windows 8).
- Reinstall using the printer HP install wizard for Windows.
(These steps works on Windows 10.)
If you decide to try Windows 10, here are the steps I recommend you to try.
Good luck!
"Please click the Thumbs up icon below to thank me for having responded."
Tags: HP Printers
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