ShadowProtect - failed to query the Source for more information

I am running VMWare Workstation 6.5.1 on XP SP3.

I created a few disk (file extension .spf) with ShadowProtect Desktop images.

They advised me to http://www.StorageCraft.com/ProductTours/ShadowProtect_VMware_Workstation.ASF only by clicking on 'Open VM or existing team', location of the image of the spf, it converting the image into a virtual machine.

But when I try, I get a VM error: failure to the source of the request for more information.

I am also unable to import files the.spf using files & gt; Import / export... I get a "could not load the VM source or image." The file may be corrupt or in an unsupported format. »

I am new at this and will post the logs if necessary, but I suspect I'm missing just something simple. Thank you.

According to the Release Notes, there are some limitations to the use of images of StorageCraft ShadowProtect.  The following apply to you?

The file > open and file > import controls have several limitations of StorageCraft ShadowStore images (files .spf) and Symantec Backup Exec System Recovery of images (files .sv2i). The limitations are:

-No support for dynamic disks.

-The images related to the backup of the same machine must be in the same folder, without other images placed there.

-All volumes on the disk until the active devices and the system must be saved. (For example, say there are 4 (1-4) partitions on a drive, partition 2 is the active volume and partition 3 is the system volume. Volumes 1-3 must be saved.)

-If this is an incremental image, so 16 incremental backups are supported.

-In addition, for images of StorageCraft, it has no support for systems of logical drives if the logical drive is also a volume of system/active.

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