Peripheral backup error blackBerry Smartphones

I have a serious problem getting my camera to save. I'm not a novice with PC, but I need some help here.

I have a storm, were able to save very well until recently. My last backup was on June 1 and since then have not been able to solve my problem. When I connect the device and attempt to manually back up, it starts the process and stops each time when it is in "Options Bluetooth." It's always the same place that it stops and I get the dreaded "Unknown error" message. (Not very useful!) I installed the DM on a completely different PC software and I get exactly the same result. I have done battery pulls several times (even remove the battery) but to no avail.

The funny thing is, I've never used or even messed with the Bluetooth options. Strange.

XP Pro on two PCs
BB Desktop Manager v4.7 on both
BB Storm OS - 148 (official release from Verizon)
Outlook 2K 7 on the first PC, 2K 3 on the second PC

I need quick help, so I'll step forward without a current backup. Please let me know if you need information about me.

Hey, thanks for the suggestion. I tried pairing with a bluetooth headset, also think that the option might work. He's not good. I also deleted the cache settings completely on the phone and browser data cache in the advanced options in the Desktop Manager backup settings. I did a battery pull several times at all stages, but nothing helped. I also tried to open the last good backup file, advanced options (file on the top left side) and replace the Bluetooth Options with the backup, but this option is grayed out and is not movable.

I have reset the device, a hard reset. What I've discovered, is that my situation was a little unique because I was getting the error message when performing backups in the same place, every time. Unfortunately, the "Bluetooth Options" database was empty, so I couldn't erase it, and is not a file that was crushed when I restore the old backup file which was good. No matter what I did, I can say I tried a lot of option, it would not clean up this corrupted database. I was able to restore from this backup and now the phone works properly and will backup correctly.

Tags: BlackBerry Smartphones

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