Phoenix 810 ENVY: ENVY Phoenix 810 with AMD Radeon R9 270 problem

System:

HP ENVY Phoenix PC 810

Model 810-250se

10 64-bit Windows

Video:

AMD Radeon R9 270

My PC had a screen black/reboot during the ten days about problem. My son, who plays games on it, believes that the video card above is at the origin of the problem. There was a recent series of Windows included 10 updates a driver for this hardware, but after several attempts (including RESETS of Windows with a picture CD 10) installation via the update or directly from March 28 AMD download, the furthest I get is a black screen after trying to install the driver software. I did it with Windows Defender disabled. I tried Mode safe mode with and without networking, but the Crimson AMD software will not run here. I used the utility from dismantling of AMD as well.

The problem earlier, before I start all the diagnostics, was a reboot loop.

Having said all that, at a time given, I ran the HP BIOS utility that scans everything for chess... guess what, video memory FAILED:

ID 0LM8HS-00082V-QFFV7F-Q2WM03 failure

Is this an indication that the card is toast, or that the pilot and the chipset is just missing/messed up?

Another symptom is a weird game of vertical strips on some graphic characteristics.

So I guess my question is, where I go from here to get the PC up?

Thank you

Phil

Hi @Tutescrew,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, HP experts and other support staff. I understand that you have a problem with the video memory FAILURE. I'll be happy to help you.

It is a hardware issue, please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Tags: HP Desktops

Similar Questions

  • HP envy 6-1012tx with AMD radeon 7670M, switchable graphics does not

    Hello

    I want HP 6-1012tx, I have upgradedfrom of windows 7 to windows 8 and installed any thing and everything was working fine, but yesterday I clean install windows 8 and installed everything again. now everything works fine, but "SWITCHABLE GRAPHICS don't work" even if I tried to install amd radeon 7670 drivers of hp and site Web of AMD, the drivers are installed successfully, but there was no option "CHART COMMUTABLE CONFIGURAtion."... "when I clik ondesktop right.

    Please help me.

    I thought about it myself... first of all update the BIOS and then clean installation OOF amd radeon hpp Web site

  • 3 monitors on XPS 8700 with AMD Radeon HD 270 R9

    Hello world

    Just a quick question. Can I conduct 3 monitors to a XPS 8700 with the AMD Radeon HD R9 270 card?

    I read somewhere that it supports Eyefinity, and in the marketing of the images I see 3 ports on the video card. an hdmi and a DVI and a VGA. Eyefinity normally uses an active displayport adapter. You don't know everything just not if I'll be able to use all 3 ports to control monitors. Or maybe use 2 ports from the dedicated card and the onboard port.

    Thanks in advance for any help!

    Steve

    I've never tested, but in theory, it should work.

  • 15 - j104ax: How can I know HDMI maximum resolution? (ENVY 15-j104ax with the Radeon HD 8750 M)

    I use this laptop, the ENVY 15-j104ax with AMD APU A10 - 5750M and Radeon HD 8650 G + HD 8750 M Dual Graphics.

    My laptop has HDMI port, and I want to know the maximum resolution of HDMI from my laptop.

    I would buy screen QHD (2560 x 1440 or 2560 x 1600), but I don't know if this HDMI supports this high resolution.

    The following link is AMD graphic sheet on my chart.

    http://www.AMD.com/en-us/products/graphics/notebook/8700m-8800m#

    If please see the 8700 M features section and search for "HD 8750 M Series GPUS".

    Interface memory is 2 GB memory DDR3 (graphics memory)

    And one that he is a specification, complete more dedicated. Please look at page 11

    http://www.AMD.com/documents/AMD-Radeon-HD-8000M-series-GPU-specs.PDF

    My chart based on GPU - Z, is connected with PCIe 2.0x8.

    And, when you look at the full features, it says that my graphic supports HDMI with 4K (maximum resolution: 4096 x 2160).

    I know that my graphics chip support this resolution, but I don't know port HDMI supports.

    Anyone know how I can see max resolution of the HDMI?

    or is there someone who has used the same laptop as mine and more Full-HD monitor? (As 2 K, 4 K, 2560 x 1440, etc.)

    Thank you.

    Hi there @SeonjongKim,

    Thank you for joining the Forums HP's Support and welcome! It is a great place to ask questions, find solutions and get help from others in the community! I read your post on the Forums of HP Support. I wanted to join you and help!

    I understand that you want to know what the maximum resolution would be if you were to connect an external monitor via HDMI.

    Service and Maintenance Guide for your laptop of HP ENVY 15-j104ax says:

    • HDMI v1.4 support up to 1920 × 1080 @ 60 Hz.

    You can find this information on page 7 in Chapter 1.

    Please let me know if I answered your question by clicking the "Thumbs up" if the troubleshooting in this post steps solves the problem for you please click on the button "Accept as Solution" . This will allow to the others is that present the same problem a solution also. If you need assistance, I would be more than happy to continue to help you. Please just re-post with the results of the resolution of the problems.

    Thank you!

  • HP m6-1002tx with AMD Radeon 7670 m flashing the message «Not installed driver AMD» getting started

    HP Pavilion m6-1002tx with AMD Radeon 7670 m(2B) Graphics flashing the message at startup of the system "not installed for driver AMD.

    Catalyst Control also does not work

    I tried to install the driver again but to no avail

    What happens after I updated my driver via HP Support Assistant

    Help, please

    Hello

    See if the following procedure helps you.

    First, download the latest installer AMD on the following link and save it in your downloads folder.

    http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56948.exe

    Then, open windows control panel, open programs and features, right-click on the 'AMD Catalyst Install Manager' entry and select the change option.

    Now, follow the procedure to uninstall the drivers and all the software from AMD.  At the end of this process, you will also get a prompt asking you if you want to remove the Catalyst Install Manager - select the option to remove it and when finished, restart the laptop.

    When windows has reloaded, open your download folder, right click on the installer AMD and select "Run as Administrator" to launch the installation.

    Once again, when this has completed, restart the laptop.

    Kind regards

    DP - K

  • Pavilion dv7 Notebook PC: Code 43 with AMD Radeon HD 6300 m series

    Hello forum users HP

    NOTE: SORRY I WRITE THIS IN THE BAD ADVICE. ALL "NOTEBOOK TIPS" WERE / IS 'READ ONLY' NOT ALLOWING ME TO POST IT. IT IS THE COUNCIL CLOSER TO YOU, I COULD FIND. AGAIN, I AM SORRY.

    I had problems trying to play new games (Maplestory and Minecraft) on my laptop. After trying many problems on the forums of game specific, I came to the conclusion that my video card is what affect my ability to play these games.

    I have a HP Pavilion dv7 laptop running 64-bit Windows 10.

    • Processor Quad-Core AMD Phenom P960
    • 4.00 GB ram
    • AMD Radeon HD 6300 M series and ATI Mobility Radeon HD 4200 series 'graphics cards.

    The problem that seems to hinder my ability to load these games is my AMD Radeon HD 6300 m series card. Looking in the Device Manager I see it's a Code 43 error: "Windows has stopped this device because it has reported problems."

    I've uninstalled and reinstalled the drivers with windows update. I went on the site of AMD and installed the new beta drivers of Crimson 15.11.1.

    I found this post:

    http://www.TomsHardware.com/Forum/381108-33-solved-graphics-error-code

    and follow up post mrgooyes (about 4-5 responses down) and again I have no luck.

    I thought maybe since I opened my laptop some time ago and didn't eventually plug them into common sense could be considered, but my dad says they're integrated into the motherboard. I'm starting to believe, it is a problem with Windows 10 and alas, I have no possibility of return.

    If anyone has any ideas what could be wrong or how to fix this it would be greatly appreciated.

    I would like to know if there is more information that I would need to post and I will gladly try my best to keep guys updated day.

    Thanks in advance for any answer!

    ReXound wrote:

    I suppose that the link does not work as I thought.

    If you go to the link and click on modify in the light blue box under the picture of my laptop, it will allow you to change the OS to windows 7, which is the factory installed OS for my laptop. You will find the driver I posted once you do this.

    On another note, my Windows Update has installed some drivers for the cards and their revenue to the original state that they were (code 43). How can I stop windows update install this specific update?

    Until you return to the supported o/s there is no real solution to your problem right now.

  • Display size reduced after a 8.1 update on HP Pavilion with AMD Radeon HD 8470

    The HP Pavilion Ref.. 500 - 115ed / D7F07EA #ABH with the AMD Radeon HD 8470 display adapter.  has been connected with a HDMI cable to a monitor 22 inches (LG22EN43).

    After upgrade to 8.1 Windows 64 bit (from the 8 64 bit windows) OS only 20 inches of the screen is beeing used.

    Screen resolution: 1920 x 1080. (1680 x 1050 it displays on 22-inch again)

    As prescribed by the HP helpdesk, I installed the latest driver from the HP Web page display.

    Also the BIOS has been updated, but the two actions did not solve the problem.

    After installation of the AMD Catalyst software, I could access the Catalyst Control Center.  Here, it was possible to adjust the Underscan.

    Now we have 1920 x 1080 on a 22-inch monitor.

  • Increase the resolution on the ProBook s 4540 with AMD Radeon 7650 M

    I have a ProBook s 4540 with the AMD Radeon 7650 M card.  The graphics card and drivers are up to date with the latest settings on Win7 Pro 64 bit machine.  I installed the I want to know if I can increase the native resolution of the Catalyst Control Center installed and switchable graphics on in BIOS (F.40).

    I use my machine for graphic design & website and you want to increase the native resolution of 1366 x 768 setting above.  I know that the CCC will allow you to change performance for games and other programs, but I'm looking for the resolution.  The Basic setting for my office lists only the graphics card Intel for the resolution settings.

    It left me speechless.

    Thank you!

    Figured it out for anyone who needs help with this.

    Resolution max screen 1366 x 768 even if the video card will support more resolution, it cannot for the screen built in on the laptop, only for screens outside.

  • External maximum display resolution of 7520 with AMD Radeon HD M 7730 & Intel HD Graphics Inspiron 4000

    I'll buy a monitor external with a 2560 x 1440 resolution, or even larger. Will be my 7520 Inspiron with the graphics card AMD Radeon HD M 7730 & Intel HD 4000 support that big?

    I heard that the user cannot specify which video card to use. What happens if I connect to an external display that does not support Intel but AMD cards can (suppose AMD adapt can support a higher resolution)?

    Thank you!

    That limit you to 1920 X 1200 on the outside.

  • Video glisten with AMD Radeon HD6870 on Alienware M17XR3

    Hello

    This is my first post on these forums, so I apologize if this is in the wrong location or format and whatnot.  Thanks in advance for all recommendations.

    I have an Alienware M17XR3 with switchable graphics; AMD Radeon HD 6870 (9.3.0.0) and Intel HD 3000 IGP.

    When you use the AMD card, I get horizontal video flickering along the top and half inch (felt) of the background screen.  When I switch to the IGP, the graphics are fine (other than to not be able to run intensive graphical applications).

    There is a bit of new pilots, but as soon as they are installed, Windows Update tries to "update" to the version mentioned above.  This is a common complaint with graphic patterns switchable.

    Now here's where it gets weird.  I started to run some diagnostics with the ATI-tool ""-> "Scan for artifacts", and as soon as I kick off, the flicker disappears.  Until this discovery, I took the card simply become badly inserted or something.  And it still may be the case.  But it's really weird.

    So, if I use the AMD driver, running ATI tool, I can run any application, set apart from the fact that the use of the GPU spikes at slightly less than 100%, which is undesirable for other reasons.

    Does anyone have an idea of what these symptoms could point to?

    Thanks again.

    I actually figured this out with a lot of trial and error.

    It turns out that the issue has been the driver of Windows Update for video cards.

    If you ignore the drivers from Windows Update and download directly from the site of AMD, things seem to work well.

    I think the problem is that there are newer versions of the available driver that Windows Update tries to shoot, but they do not work due to the switchable graphics, if something is corrupted.

    If you have questions, just reformat and reinstall the OS, then hide the Windows graphics updates and manage them manually.

  • 15 CC Illustrator is compatible with AMD Radeon R5 M230 graphics?

    I can't connect my GPU with Amnesty, however I tried to upgrade my GPU Driver, but could not find any solution! Illustrator always displays "available Compatible GPU. Update driver to use the GPU performance. »

    I have the drivers updated several times uninstall driver and put it back. then restarted HERE, but the problem still exists.

    I searched for the latest driver on the AMD Web site, installed the latest being. I can't find any solution to this.

    Note: Card integrated Intel graphics found by the Illustrator. ! !

    Other applications such as Photoshop CC 15 supports my GPU normally.2016-06-02.png

    My device: computer laptop Lenovo G40-80

    RAM: 4 GB DDR3

    OS: Windows Pro 10

    GPU: AMD Radeon R5 M230 (2 GB)

    Version of Illustrator: 19.2.1

    Hi Mauro,

    You can update to AI for the latest patch which is 20.1 or 2015.3.1 and definitely check.

    Kind regards

    OM

  • First cc 2015 pro is compatible with AMD Radeon R9 M370X graphics card?

    I am interested in the latest Macbook, but I don't see the graphics card AMD Radeon R9 M370X on the list of requirements for first pro cc adobe system 2015.  Does anyone know if they work well together?

    I am currently owner of the latter model, and currently, as it is an AMD card, it supports OpenCL graphics acceleration. So yes, it is supported.

    Performance wise, it's good. Not as great as if he had a card Nvidia, CUDA with Adobe story of love with her. If you are looking to buy a Macbook Pro, go with the 2014 with the graphics of GT750M model, which you will get better performance with the organization. But overall, with respect to the ATI card, performance is at least somewhat adequate and gives you a big boost, especially when it comes to rendering

    However, Adobe said in June at WWDC, they seek by integrating the API of metal, which will apparently increase performance by up to 80%. We'll see if that is actually true or not in a few months or more.

  • Switchable Graphics (AMD Radeon HD 7670) problem in Hp Pavilion g6 2305tx-windows 8.1

    Hello

    I would like to draw your kind attension to this serious problem, which I do face with AMD Mobility Radeon HD7670 driver for windows 8.1

    I use Hp pavilion 2305tx g6 that has double graphics. I bought it 6 months ago and it cost about 60 grand in Bangladesh.

    I was using Windows 7 and everything was fine. I could play every game I want, but after upgrade to 8.1 window, I am facing this switchable graphics problem. Device manager shows that driver was installed correctly but when I go to high performance for any game, it (game) is not responding but game can start without any problem in IE graphics Intel HD 4000 I cannot use my dedicated graphics card which I bought this laptop!

    Here too, no driver to blueooth. Specifically the driver Ralink RT 3290 Bluetooth. I found the driver for this hardware, but not suitable for windows 8.1. Okey BT is not a big problem, but what about the graphics driver? What is Hp? sleep? Where the drivers updated for Windows 8.1? How long I have to wait? As I brought it BDT 60 grand I have right to ask for updated driver and I want to that they as soon as POSSIBLE.

    Again, I chart AMD Radeon HD 7670 in my laptop and driver is correctly installed, but every time I spend my graphics to high performance I cann't play any game. It's because I'm not have good drivers for Windows 64-bit os 8.1.

    I've been looking for this driver for months, but I don't get a updated driver for AMD mobility radeon 7670.

    Please, I beg you! publish drivers for windows 8.1 updated 64-bit os.

    [edited by Moderator]

    The problem is resolved. It took 6 months but in the end I finally thought to her

    Follow the steps precisely

    1. open this Pc or workstation then go to uninstall or change a program

    2 appears in the list, you can see graphics driver Intel & AMD Catalyst install manager. You must uninstall both in express mode so that no other previous parameter no longer exists.

    3. Firstly, uninstall the Intel Graphics driver. If you are asked for a restart of the pc to go for it.

    4. that the list appears, you can see AMD Catalyst install manager, right click and uninstall in express mode. Uninstall all components of AMD. Restart your PC because you will be asked.

    5. go on this Pc or my PC and then drive C. open Program Files and Program Files (x 86) the two of them, if you use the 64-bit operating system. In the search box write AMD and you find some removal files remaining them all.

    6. now your PC is free of previous records and other files. Although the right, click on sign Windows and Device Manager. You'll see graphic cards and uninstall both. This step is not necessary, but just to be sure that your PC has not previously installed drivers.

    7. open your browser and download the latest graphics driver for your PC Intel. My driver was Win64_153322. Install it. If you install it correctly you're at half way through. Restart your PC, if she needs.

    8 go to the AMD web site and download the latest version of the driver. To avoid the complexity best option is to download Autodetect. Because he will choose the best suitable driver for your system. The file name is amddriverdownloader.

    9. open the amddriverdownloader file and download the driver. Download will end and it will automatically start the installation. Install it in express mode. Restart your PC because you will be asked to do.

    10. I hope your driver problems will be solved. To check it out go to Device Manager and see if the drivers are installed properly. Turn on the CCC and try to play a game of High Performance. You will see that the problem is solved.

    Here's how I solved my problem of graphics from AMD. I've been suffering since I installed Windows 8.1 right after being released and today 15 Jun 14, I solved the problem. I can play any game in now high performance.

    If you think that my opinion is useful to you, please share it.

    Lotfi Liyad Salem.

    Please hit Kudos, if I help you!

  • S2240Ms + AMD Radeon R9 270 XPS (8700), Configuration cable

    I want to connect two monitors to my dell xps 8700 special issue.  I don't know what cable buy and adapter to use ports

    * Monitor Dell model?  Dell 2 S2240M 21.5 "

    * What specific model of computer, desktop/laptop?  Desktop Dell 8700, special edition
    * What operating system? 8.1 Windows 64-bit
    * Which video card? AMD Radeon HD R9 270 2 GB of GDDR5 memory
    * Which ports are available for the video card? looks like two dvi ports, but they are slightly different in the search
    * Which video output from the video card port video on the port monitor do you use?  Currently I use the top port dvi + dvi-> vga converter to connect a monitor.  It works well
    * What cable are you using to set the video card to the monitor?  That's what I'm trying to understand, what s that I should buy.
    * You use the Dell supplied cable?  I plan to buy one in the store

    I went to Fry and bought two cables DVI - D to DVI - D single link.  Given that the video card has two DVI connectors, I just connected a cable to each connector and the other end to the monitors and voila, it worked.

  • AMD Radeon x 270 r9 + first CS6 support

    I want to akcellerate first with my gpu (asus radeon r9 270 x) but within the parameters of the project I have this

    Snímka.PNG

    How to choose my gpu?

    Simple. Premiere Pro CS6 (Windows) does not support OpenCL GPU Acceleration (or if this support is in the program code, it is disabled internally). Premiere Pro CS6 supports only the Protocol of Nvidia CUDA for GPU acceleration.

    And based on tests of Bill, the R9 280 X with OpenCL high-end activated in first Pro CC is currently slower than GeForce GTX 750 it with active CUDA. If on the other hand Adobe makes available the GPU Nvidia OpenCL GPU acceleration (currently the OpenCL is disabled internally with a GPU Nvidia installed, only CUDA available), the R9 270 X would be clearly faster than almost all GPU Nvidia OpenCL turned on two cards.

Maybe you are looking for

  • The music stops when messaging on viber

    so until I have updated to iOS 10, I can listen to my music and message on viber. somehow after the update to iOS 10 whenever I try to post on viber while listening to music, the music stops playing. And when I slide up to listen to the music it show

  • Satellite Pro L300 - 1FJ PSLB9E enters mode "sleep" instead of power

    Hi all... I have a laptop Toshiba Satellite L300-1AF, and I noticed this issue only recently. It works and everything it ok it runs Windows XP Pro SP3 and works normally, however when I stopped it closes down and runs out of windows and the amber sta

  • How can I remove referenced originals within photos

    As Aperture is is no longer in charge I thought it was time to move on to the Photos. I just migrate my library of Aperture for photo and have now discovered what is for me a hugh problem. I do not have all of my original photo inside the application

  • HP Photosmart C6280: cannot print on C6280 wireless after the upgrade to Windows 10

    Cannot print on C6280 wireless after the upgrade to Windows 10. Have removed the device, but try to re install the printer when is not found. Can print if I connect USB. Tried to reload the driver using HP Support software help, but when he arrives a

  • New difficulty of e-mail

    I changed my e-mail address, but is the same account. Now I can't sign in security for the family to do anything, and it blocks yahoo email and other things, that it should not be. So it is impossible for me to even turn it off or uninstall it becaus