Photo blackBerry 10 deleted after update

Hey everybody,

After updating my new z10 for OS 10.2.1.2941 the device in special "photo-APP" showd a strange behavior.

He has not started at all. Just indicating a start app, but immediately closed.

I read on the net that could help a wipe (reset). So ive used the Erase tool, enter "blackberry" and re-installation of the unit. (Either by the way both times, the aircraft had problems to configure the Wifi connection... Never saw this on a Playbook)

And now, once reset the App photo completely disappeared. No photo app, it seems deletetd. I can find my photos via the file manager... but watch a Photo at a time.

There is also no mention of the 'AID' - App.

Any other suggestions anyone?

Sceenshots below:

The screenshots just show my "desktop" wich lack photos app homescreen.
Unfortunately there is only a shipment but no function upload here in the forum

In fact, I managed to fullfill a real factory Reset. The wipe didn't help here guys... Factory Reset is via PC application via the application bblink.

Now, the pictureapp is installed and works well. Furthermore, the OS is now downgraded 10.2.1.2102.hm and no new version available...

Tags: BlackBerry Smartphones

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