Photoshop Essentials 12 didn't upload properly.  Impossible to use but have charged anyway.

I don't know what just happened.  In October 2013, I downloaded a trial version of Adobe Photoshop Essentials 12.  When the trial period ended, Adobe offered a special price on Adobe Photoshop Essentials 12 - better than the usual price.  So, rather than convert the trial version to a full version, I downloaded the special offer.  The download process appears to happen correctly but did not end up quite as expected.  I didn't know what to do at this time, but because the charge showed up on my credit card on December 11, 2013, I assumed everything was fine.  But not so much.  I was not able to use Photoshop at all.  I get a message saying that my trial period is over.  Now what?  I have to be able to download the program without being recharged.  1-800-642-3623 returns me to the site www.adobe.com/getsupport, I have a PC, Windows 7, 64 bit.  My abilities in case of problems are not large.  Help!

Uninstall Photoshop Elements (there is no Photoshop Essentials 12 I know). Download the free trial version and install the trial version. Enter your serial number and you should be good to go.

http://www.Adobe.com/cfusion/TDRC/index.cfm?product=photoshop_elements&loc=en

Tags: Adobe

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