Photoshop Essentials 12 didn't upload properly. Impossible to use but have charged anyway.
I don't know what just happened. In October 2013, I downloaded a trial version of Adobe Photoshop Essentials 12. When the trial period ended, Adobe offered a special price on Adobe Photoshop Essentials 12 - better than the usual price. So, rather than convert the trial version to a full version, I downloaded the special offer. The download process appears to happen correctly but did not end up quite as expected. I didn't know what to do at this time, but because the charge showed up on my credit card on December 11, 2013, I assumed everything was fine. But not so much. I was not able to use Photoshop at all. I get a message saying that my trial period is over. Now what? I have to be able to download the program without being recharged. 1-800-642-3623 returns me to the site www.adobe.com/getsupport, I have a PC, Windows 7, 64 bit. My abilities in case of problems are not large. Help!
Uninstall Photoshop Elements (there is no Photoshop Essentials 12 I know). Download the free trial version and install the trial version. Enter your serial number and you should be good to go.
http://www.Adobe.com/cfusion/TDRC/index.cfm?product=photoshop_elements&loc=en
Tags: Adobe
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