Photoshop & Illustrator does not update... .getting error message 49

I have an iMac 2010 El Capitan running.  Photoshop and Illustrator have updated without problem on my MacBook Pro, but refuse to update on the iMac.

I get the error message 49. The firewall is configured to allow access of CreativeCloud and there is no antivirus is causing a problem.  I took the steps recommended in the help file for the number 49, without success. Any ideas please?

Thank you very much

Sue

I followed all of the suggestions on this link, Kglad... .but thank you anyway.

The solution is simple, it turns out that. I restarted my computer. Huh.

Tags: Adobe

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