Photosmart 2710 - bot scanner can be initialized

I have a photsmart 2710, which recently has begun to come up with an error message saying that the scanner cannot be found when we try to analyze the HP Device Manager. It has always worked in the past. We use Mac OSX 10.7. It is very furstrating. We tried to uninstall HP, then reisntalling, but it did not work. Anyone has any ideas that might help? Fortunately, printing is good.

Hello SarahBran and welcome to the HP forums!

I see you have a Photosmart 2710, which is not eager to scan with your Mac OS x 10.7 on it. I will certainly do my best to help you with this!

By checking the site/drivers for this printer, there is no HP drivers for 10.7, which means that you would be scan using the HP software not Apple software.

I recommend that you follow this document uninstalling the printer software for the HP software removed. Once it is complete, please be sure to run your Apple updates. Once which is complete, restart your Mac and proceed with the installation of the printer by following this OS X Lion v10.7: install and use the printer with Lion document, and follow this how Scan: OS X v10.7 document to see how to scan via the Apple software.

I would like to know how it goes for you!

Tags: HP Printers

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