photosmart 5514e HP update problem - 5111b firmware

I tried to start the firmware update as of 10-01-2013.  I received the message: "HP Device Update can not continue."  I made sure that the printer is connected to my pc has been powered on and not in an error state.  However, I got the same message.  The same thing happened on my other laptop running Windows 8 (64-bit).  I'd appreciate any help on this.  Thank you.

The technician wrote the following: "that the firmware is not updated so it seems that the firmware has already been updated in your printer so it must not be updated."  (It's on my laptop under Windows 8).  I checked the printer on my pc with Windows Vista, and the firmware has been updated.  So I guess it's a different situation of Windows 8.  In any case, it took so much time that I don't just admit that everything is fine, I'm not having problems with the printer.

Tags: HP Printers

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