Photosmart C4180: inkjet has ended unexpectedly and failure to communicate

Printer has worked well in the past - HP Photosmart C4180 and Imac which has been restarted and the latest OS... Then started to receive two messages ' inkjet ended unexpectedly "which has been applied by a queue in the control panel of the printer that there was a communication failure. Try again, same thing happens

Whenever I try to print now either completely blocks and I try again, or it prints the first three lines, springs from the page, and then treat send individual sheets with a few lines of gobblegook - until what I finished printing.

This went on and turned off, very very annoying, sometimes it works after a few attempts, then not. Got it to work for a few weeks, now back with a VENGEANCE > have uninstalled, restarted through the Mac or Power Mac and a printer, tried different threads to find out what the problem is all... now angry... HELP PLEASE

Welcome to the HP Forums @NoisyParkser,

I stumbled upon your thread and read your messages on printing problems you have with your Photosmart C4180 connected to your iMac running 10.11 and wanted to respond with my own suggestions that might help. As I'm not sure if the problem is hardware or software related, we will touch both categories when troubleshooting.

Allows to test the equipment, perform a hard reset and make sure that the printer is plugged directly into a wall jack, then make a copy of the front of the printer. This does not involve the computer somehow and will show us if there is a problem with the hardware with the device.

Reset:
With the printer, unplug the power cord at the back of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord into the wall outlet.
Reconnect the power cord to the back of the unit.
If the printer does not by itself, press the Power button to turn it on.
Make a copy.

If the copies are all problems, fill me in what you see coming and all errors you might encounter in.

If copies are fine, the problem is software related on the iMac somewhere, try these steps according to the computer:

  1. Reset the printing system
  2. Restart the Mac.
  3. Follow this guide: Printers HP - install Mac printer driver using Apple Software Update
  4. In addition, to download this driver: HP v3.1 for OS X printer drivers
  5. Try to print some of the different applications and let me know which you tested from and outcomes.

If you have trouble with the steps, let me know and I'll do my best to help.

Click the thumbs up below to say 'Thank you' & the "Accept as Solution" If the problem has been resolved it please and thank you!

All the best,

Tags: HP Printers

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