Photosmart C4480 - sharing between XP and Vista problems

I have my Photosmart C4480 connected via USB on my desktop running Windows XP. I have a home network set up between the desktop and my laptop running Windows Vista 32-bit. Sharing works files and the computers can succesfully mutually ping no problem.

I have the printer to share in XP, but Vista does not see the printer on the network. I installed the printer drivers on both computers.

I know that's not where he's going, but maybe someone will read it. I called the technical support and spent 57 minutes on the phone and got anywhere, not less than 40 of the 57 minutes were spent in complete silence. The only stage of the tech support rep asked me to do is to download the latest drivers on the laptop, but then me has said he did not install. After 57 minutes, he sent me an email with a link to the plug of the printer. He asked me to read him what it says beside 'Connectivity' which of course was USB 2.0. I had already tried to explain once Mr the difference between a printer wireless and a shared printer on a wireless network. Clearly, he never had the image. After reading the option of connectivity USB 2.0 for the guy, he noted that the printer could not be used on any wireless network. So frustrating. Very, very disappointed in HP technical support. Very, very unlikely that I buy another HP product.

Someone help me please.

I'll pass by this very detailed and try to think you don't know what you're doing so that the directions are clear and easy for anyone to understand.

1. you must first install the printer on the computer on which it will be connected to via USB (Windows XP computer in my example). Follow the exact instructions that came with the printer for best results. The directions are simple and clear and the steps must be performed in the order that they advise for a correct installation.

2. After you have the printer installed and working properly on your computer, the printer is directly connected to via USB, use the installation CD to install all the drivers on the computer you want to access the printer over your home network (Windows Vista computer in my example). When you put the installation provided in this computer CD click on Install or Setup or anything else that is similar in option you are given in the menu. When you get towards the end of the installation, Setup prompts you either to connect the printer to the computer or to continue and complete the installation without connection. You want to complete the installation without the printer connection.

3. now that you have all the appropriate drivers installed on computers you want to set up your network. On the computer on which the printer directly connected (computer Windows XP in my case), you want to run the Network Setup Wizard to set up the printer share. In Windows XP, you want to click on start > my network places. This will open the my network places window. In this window on the left side, you should see a few options in the section "network management". Click 'set up a home or small business network. This will open the Network Setup Wizard. You will notice that one of the bulleted items listed for what you can do with a network is "share a printer. Follow and complete all the steps in the Network Configuration Wizard. When you are finished, your network must be configured and ready to go.

4. now you want to turn on sharing the Photosmart C4480. Once more on the computer on which the printer directly connected via USB (once again, the Windows XP computers in my example), you want to click on start > Control Panel > printers and faxes. In this menu, you should see your newly installed Photosmart C4480 printer. Right-click on the printer and select "Properties". This will open the window properties of HP Photosmart C4400 series. You will notice that the window has several tabs at the top. Click on the "Sharing" tab, select "share this printer" and name the printer in the "share name:" text box. Do not the complicated name. I used "HP C4480" for mine. Click 'OK' to close the window and save the changes.

5. you need to know what the IP address of the computer with the printer connected directly via the USB port, so that we can ensure that your network is configured correctly and that the other computer (Windows Vista in my example) is capable of good communicate with the Windows XP computer. On the Windows XP computer that is connected to the printer, click on start > all programs > Accessories > command prompt. This will open the command prompt window. Type "ipconfig" and press ENTER. This will show you your IP address, subnet mask and default gateway. Note your IP address. There will be a series of four numbers, separated by three points (for example 192.178.1.2). You can close the command prompt window now.

6. now you know what the name of the computer is on the network. Click the Start button then right-click on "My Computer" and select Properties. This will open the "System Properties" window You will notice that there are several tabs at the top of this window. Select the "Computer name" tab The name of the tab may vary from one computer to another, but there will be a tab named 'Computer name' or 'Network name' or something similar. Select this tab. On this tab, you will see "full computer name:" and then to the right of that will be the name of your computer on the network (the computer DESKTOP for example). Note that. Click 'OK' to close this window.

7. now you are done on the computer on which the printer directly connected via USB. Get on your other computer (Windows Vista computer in my example). In Windows Vista, click Start > Accessories > command prompt. This will open the command prompt window. Type "ping IP address" and press ENTER. Put your IP (e.g. 192.178.1.2) where I typed "IP address". It tests communication between computers and display the results when the test is performed. If all goes well, it will say something like 4 packets sent, 4 packets received, 0% lost. If packets have been sent but not received then you have a network problem which must be settled before the printer you will work.

8. assuming that the ping was successful, you are almost finished. Close the command prompt window. Always on the Windows Vista computer (the computer not directly connected to the printer via the USB port), click Start > network. This will open the 'network '. Now your computer will search and display all present on your network. It may take a minute or two so be patient if nothing appears immediately. Finally the name of the other computer should appear (e.g. OFFICE). Double-click the icon above the name of the other computer. This should now show a list of all that on the other computer on the network. The common things to see here are printers and a "SharedDocs" folder You should see that the listed here HP Photosmart C4480. It is listed under the name you gave to the printer in step 4 above. Right-click on the printer icon and select 'connect '.

9. This will open the "Windows printer Installation" window and says "connecting to the PRINTERNAME on computername. I don't remember exactly what happens the first time you do this, but it can ask you for installation and others. If so, just follow all the steps, it gives you, and he needs to connect to the printer.

10. at this point, you are ready to go. You should now be able to open Microsoft Word or another program and print on the printer HP Photosmart C4480 from the Windows Vista-based computer on your network. The Photosmart C4480 will very probably not already set as the default printer so you will have to select in the menu of the print window in the "Printer name" drop It can open a window saying that the computer connects to the printer when you do this. After that when you click on print, your document should be sent on the network of the Photosmart C4480.

11. If you want to set your Photosmart C4480 printer by default on the computer, it is not directly connected to (Windows Vista computer in my example), click Start > Control Panel. This will open the Control Panel window. Under the heading "Hardware and sound", click on "printer".  This will open the Printers window. You should see the "HP Photosmart 4400 series on ComputerName" icon in this window. Right-click on the icon and select "Set as default printer". After that, you should see a green and white check mark next to the icon of the printer. The Photosmart C4480 is now set as default printer on the computer, and whenever you print from any application will automatically be selected Photosmart C4480 printer.

Hope all that made sense and solves your problems. If you please, after back and let me know if make you it work, or if you have other questions. I'll be more than happy to try to help!

Tags: HP Printers

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