Photosmart C7280 will not scan

I am running Windows 7, I just replaced a photosmart c6180 with a Photosmart C7280.  The C7280 will not scan.

When I use the Solution center, the analysis shows a black with no document screen as someone forgot to turn on the light.

I tried printing and scanning utility, he said I was missing a update on the Solutions Center.  I loaded it and I still have

have the same problem.  The printing and scanning utility now works without error throughout.  Until I loaded the C7280

software I removed all software C6180.  I did some research and found that I should use a scrubber to get rid of all the

the previous software.   I found a list of what it takes in hp support forum 1380995 and followed to the letter.

I still have the problem. I'm on a 32-bit computer.

Thanks for any help.

I guess that's it.  I want to thank you for all your help in this matter and stick with me.

Thanks again.

Tags: HP Printers

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