Photosmart HP 6520: HP Photosmart 6520 - error message when you try to use the apps

I can't access is more apps on my Photosmart HP 6520.  I get the error message "error connection server - 1".

I don't know if this problem just since I recently changed from a Windows PC on a Mac.

I very rarely use the apps, so I don't know when it started.

Everything else seems to work very well I would say.

Can someone please tell me what could be the cause, or if there is something I can try to sort it out?

I seem to be going round in circles, and I can't work on what is happening.

Thanks for your help.

Hey @TraceyMac,

Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

I understand that you are unable to use the pads (Print Apps) on your HP Photosmart 6520 e-all-in-one printer.  I want to help you with this.  A recent installation of printer would not affect your performance of platelets but no loss of connection or wireless Web services could be a factor.

Note that to access the applications and their use from the front panel of your printer requires two ingredients to be successful: 1) Wi - Fi connection and 2). the ePrint feature (webservices are enabled).

  • Touch the wireless icon () on the front panel of your printer - is the printer connected to your wireless network?  (If not, run the wireless configuration wizard, select your network name/SSID and enter your password wireless reconnect).  If you are connected, proceed as explained below.
  • Tap the icon of webservices/ePrint () on the front panel of your printer.
  • If webservices are not enabled, press OK in order to enable them and allow the automatic updates of printers.
  • This will cause your printer to print an information document describing the characters before @hpeprint.com your printer (ePrint address).  This is known as the claim code.  As another way to use printing applications available for your printer, you can sign in to http://www.hpconnected.com to program applications printing to print and review all the content that ideally will reappear on the front of your printer.
  • From there, you can click the devices tab and use the claimcode to add your printer to the site and take advantage of the available applications, it.

If these basic steps to respond to a resolution, please, try the following:

When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices, and apps printing configuration.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

Here's how:

* Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here.

  • Front panel of the printer, arrow down and select Tools
  • Select restore default

Then touch the wireless icon, run the Wireless Setup Wizard to restore your network connection, and then tap the Webservices () and reactivate your webservices.

If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

No none of the suggestions above restored the functionality you're looking for?  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

Thanks for posting in the Forum from HP Support.  Have a great day!

Tags: HP Printers

Similar Questions

  • "Download failed" error message when you try to use the tab create in Expert mode)

    I use PS 11 elements and following a tutorial that instructed me to click on the tab to create, and then select the Photo book in option (in fact, it does not matter which option - they all produce the same error message).

    I get the initial dialogue, to set the number of pages, etc., but when I click on OK, a window opens saying "active download, please wait". This is followed by an error message "failed download. The server is not available or you are not connected to internet"or words to that effect.

    So far I have checked the software for updates, checked my internet connection and looked into this forum to find answers, but so far nothing has worked.

    Anyone else experienced this?

    I think I can solved the problem by renaming a file (which may have had has been corrupted?).

    Here's what I did:

    "I renamed the file" "MediaDatabase.db3" to "OLD MediaDatabase.db3 ' Library\Application Support\Adobe\Photoshop Elements\11.0\Locale\En_US. restart PSE11 folder and clicked on create, using the default value for an object (A place of Sarcelles) and - after a slight pause while the catalog has been rebuilt - it worked! (previously he had not). Tested with other themes and they were all OK too.

    NB: the path of the file above is on an Apple Mac running OS X Lion mountain - he peut vary between versions of Mac OS X and will certainly be different on a Windows PC (see the post of Surendra, above, for a suggestion of where to start).

  • I get an error message when you try to use the color picker tool.  What should I do to fix this error?

    Hello

    try right clicking the eyedropper on the top left of the screen and click on reset tool

  • Just recently, I receive the following error message when you try to access the web sites. I get a pop-up window indicating "Exc in ev handl: TypeError: c.location is null" then I have to click ok. There is a problem with some plugin?

    Just recently, I receive the following error message when you try to access the web sites. I use Firefox browser version 10.0.2. I get a pop-up window indicating "Exc in ev handl: TypeError: c.location is null" as the web site page is displayed in the browser winder. So, I have to click ok. Any link/website I go to what happens. There is a problem with some plugin?

    It is only a problem for the SiteAdvisor users who are still on 3.4. This problem is resolved in the latest version of SiteAdvisor, which is 3.4.1.195. Go to http://siteadvisor.com and click on download. This will fix the problem.

    Meanwhile, SiteAdvisor team will push down a JS update in the coming days 1-2 to automatically resolve this problem in version 3.4.

  • After you download El Capitan, I received the following error message when you try to install: the drive is not formatted in MAC OS extended (journaled). Use disk utility to enable logging or reformat the disc. Can anyone help?

    After you download El Capitan, I received the following error message when you try to install: the drive is not formatted in MAC OS extended (journaled). Use disk utility to enable logging or reformat the disc. Can anyone help? (My disk utility shows that she in MAC OS extended (journaled) format.)

    It shows that it is Mac OS extended, not journaled. Click enable logging in the toolbar.

    The thing you read is if you format the drive using the RAID settings you have selected. You have to look at the bottom of the window where it shows the Format.

  • Receive error message when you try to download the update update for PowerPoint 2003 (KB957784) security

    I still receive an error message when you try to download the update to update security for Microsoft PowerPoint (KB957784).

    I searched night and day for a solution - even contacted microsoft by e-mail.  The specific error is: Code 57F

    It is displayed when I press the "get help with this error message:
    "WindowsUpdate_0000057E" "WindowsUpdate_dt000"

    It was the E-mail feedback:

    Thank you for your email about problems with the download of update of security for Microsoft PowerPoint.

    I understand your concern. Due to the nature of the technical issue, it was not possible for me to respond to your request. There are number of ways you can get technical information to our support team.

    MowGreen-
    Understood the factor of masking - has considered it.  Still, I send my appreciation in this matter.  I would like to know if you think I should download the SP2 for Vista.

    Peace-
    Matt

    Service Pack 2 offered by Windows (automatic) update yet?

    Windows Vista and Windows Server 2008 service Pack is not available for installation from Windows Update and automatic updates does not offer

    Cause
    This problem can occur for different reasons. However, the following reasons are the most common:

    • Already, you have the service pack installed and do not realize it.
    • You must install another update before you install the service pack.
    • You have not installed Service Pack 1 (SP1) and so you are not offered the option to install the Service Pack 2 (SP2). SP2 requires that you have installed SP1.
    • Components of the system that you must have to install the service pack are not installed on your computer.
    • You have a piece of hardware or software on your computer that is listed in the section "hardware and software which if present will result in Windows Update and automatic updates offers is not a service pack " article.
    • You have installed a preliminary version of a service pack, and it was not properly uninstalled before that you tried to install the final version of the service pack

    Service Pack 2 for Windows Vista and Windows Server 2008 is not available to users for which the following update is hidden:

    955430 description of the Windows Vista and Windows Server 2008 installation feature software update released April 28, 2009

    See article KB, Matt. When the system is ready for SP2 [as in you will be informed of the automatic update], suggest then you download the full SP2 package, save, temporarily disable AVG and then install SP2.
    The MS KB article below has sound advice for steps, you have to take before installing a Service Pack

    What you need to know before you install Service Pack 1

    Microsoft offers support without charge to get SP2 installed or for the resolution of problems that arise after he installation

    Start here - free support for Windows Vista service pack problems

    If a problem occurs, you can also solve problems installing yourself-
    How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues

    MowGreen MVP Data Center Management - update of safety Consumer Services

  • Microsoft Fix Center 0 X 80092003 error message when you try to fix the hardware and drivers, the program does not work

    Microsoft Fix Center 0 X 80092003 error message when you try to fix the hardware and drivers, the program does not work. I use Windows Vista Home top.  Please provide me with a fix for this problem. Thank you

    Hello

    What type of material is actually causing the problem? Is there more information the Fix It center offers you?
    I would have a look at the article I have below the link and go ahead and run a update of Windows on the PC.
    I hope this helps.

  • Error message when you try to play the DVD

    I get the following error message when you try to play the DVD:

    "Windows Media Player cannot play this DVD because there is a problem with the digital copy between your DVD player and the video card protection decoder. Try to install a driver available for your video card.

    My OS is Windows seven, and I don't see any video updates on the HP Support site. Help!

    Downloaded the codec?

  • I run pc photoshop CS6 on my windows 7 (mac). I have stupidly? the Applications Adobe Manager to update all my Adobe apps. Since that time I now get the following error message when you try to create the Contact Sheet II in my SP6 or 64 PS5.5

    Greetings


    I run Photoshop CS6 on my windows 7 Ultimate (MacPro 2008 via Bootcamp). 12 GB of ram, 512 on the video card. A lot of disk space. None of the questions of knowledge, viruses, malware, etc.


    I have stupidly? the Applications Adobe Manager to update all my Adobe apps. Since that time I now get the following error message when you try to create the Contact Sheet II in any of my SP6 or PS5.5 64-bit or 32-bit versions. «Cold is not complete the plug of command because Photoshop was unable to locate the plugin JavaScript» Re, I installed the latest update, but no change. My installation is built on CS4 extended, then with a version Standard 5, 5.5 and 6 facilities upgrade.


    The Contact Sheet function was working well, until I ran the updates.


    I'm in a bad place, as I am in the middle of multiple projects, everything I need to create Contacts for.  I thank any help or give advice on how to fix this...


    Help, please!

    Try to run Photoshop with the SHIFT key is pressed and skip loading part tird plug-in and try to use the Board contact II.  A version of plug-ins from third parties have been known to break Photoshop Scrippting.

  • I have the following error message when you try to access the settings preferences "load library failed with error 1114: (DLL) initialization routine failed. I use Windows OS 10. Can anyone help?

    I have the following error message when you try to access the settings preferences "load library failed with error 1114: (DLL) initialization routine failed. I use Windows OS 10. Can anyone help?

    HI lifeimagecreations

    Greetings!

    Please see this thread in the lightroom preferences entry CC2015 crashes with LoadLibrary failed with error 1114

    If this does not work, reinstall the program with administrative rights.

    Let us know if this helps

    Concerning

    ~ Assani

  • Error message when you try to use Toshiba Disc Creator

    I recently upgraded to Vista SP1 SP2 and now I get an error message when I try to use Toshiba Disc Creator 2.0.1.3. "An unexpected error has occurred. Error code 32007C-26-00000001 "it worked perfectly before.

    This is the first time that I used it since the update so I think that SP2 may be part of the problem, but I'm not sure. I could not find updates for TDC. My system is a Satellite L305-S5919 with Vista 32 bit.
    Someone has an idea of what could be the cause of this error?
    Thank you

    Have you tried to roll back the OS in time and checking the previous features once again, just to be sure, it has something to do with the installation of SP2?

    I put t know if anyone here can offer a solution but I m quite pessimistic in this topic and don t think that Toshiba provide new version.
    AFAIK Toshiba disc creator is always available with single and also downloadable image recovery application.

  • Receive the error message when you try to activate the solution Center

    I get an error message when I try to activate the Solution Center.  'Error in the file c:\Program Imaging\bin\hpqscloc\1033.xml HP analysis'

    I tried to remove and reinstall the entire software suite several times, but did not uninstall the Solution Center file.

    OfficeJet J6450.  Windows 7, 32 bit.

    Hey R29,.

    Start by downloading the full package of driver from here: HP Officejet full feature and driver software

    If you have recently downloaded this driver package, you may be able to skip this step. If you have problems with the steps below and impossible to find a directory, you must re-download the driver pack and launch the exe.

    1. disconnect the USB from the computer printer.

    2. now, go to start > run > and type folder

    3. search for any record label hp_web_release or 7z

    4 inside of this folder, navigate to the 'util' directory > directory 'ccc '.

    5. in there, run Uninstaller_L1 through L4 in order.

    6. check Add/Remove programs in the control panel for additional HP programs that have not been deleted and delete.

    7 remove the HP or Hewlett-Packard directory in Program Files.

    8 Goto Program Files > common files and remove the HP or Hewlett-Packard directory there as well.

    9. Select start > run and type "temp". inside this folder, delete all the files.

    10. Select start > run and type "%temp%". inside this folder, delete all the files.

    11. now restart and reinstall the driver using the driver from the web.

    Let me know if that solves the problem.

    Thank you!

    Sean

  • FRX Drilldown Viewer Error Message When you try to change the destination printer

    Hello, I have a bit of staff (I'm just technical support) which is affected by the following error message when they try to change the printer output

    in FRX Drilldown Viewer: "error: 0 Cccurred in: APIPrintCommonDialog().

    I hope that some useful information about the system:

    They use the application of visualization FRX exploration down in a Citrix XenDesktop environment. It runs on Windows Server 2008 R2, Enterprise Edition (SP1).

    The OS is a 64-bit version with 8 GB of RAM installed.

    Please feel free to respond with any need for additional information. I tried to search the event logs, but was unable to find anything of use... maybe

    could someone point me in the right direction, it?

    Thank you very much!
    Anthony

    Hello
     
    Thanks for posting the question.
     
    The question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums.
     

  • Installation error 112 Setup error message when you try to install the software of the camera Kodak DC200/DC210 Zoom 1995

    Original title: initialization error 112 Setup

    1995 installed Kodak DC200/DC210 Zoom camera software.

    Explanations with the error: decompress the program files not all charges.

    Note: A message previous said that some files can not be installed at this time, because the areas have been used, and records still awaiting loading would be installed when the computer was restarted. (My phrase).

    I may not be a problem, but I don't know how I would like to know whether the error 112 was relative to the previous announcement requirement of a restart or another unrelated with error 112.

    Thank you

    Destry

    PS: You know; In appearance, it could be as silly a question as it seems... But I deal with my share of 'Error' messages, so I'll take the risk that the crazy and ask anyway.

    D.

    Hi Destry,

    1 windows operating system you are using?

    If you use Windows Vista, it seems that the Kodak camera is not compatible with Windows Vista.

    For more information, please visit the following links:

    http://www.Microsoft.com/Windows/compatibility/Windows-Vista/search.aspx?type=software&s=Kodak%20DC200%2f%20DC210

    http://wwwca.kodak.com/global/en/service/digCam/dc210/ownerManual/05inSf.shtml#88364

    You can try to install the device in Windows XP compatibility mode and check.

    Check out the links for more information:

    How to troubleshoot program compatibility issues in Windows Vista

    http://support.Microsoft.com/kb/927386

    Make older programs in this version of Windows

    http://Windows.Microsoft.com/en-us/Windows-Vista/make-older-programs-run-in-this-version-of-Windows

    Also read the following article:

    Error 112 Setup Installation Error message"when you try to install a program

    http://support.Microsoft.com/kb/326678

    Hope this information is useful.

    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Get the error message when you try to launch the 64-bit CC bridge.

    Get the error message when you try to launch Bridge from Photoshop CC 64 bit.  "Cannot complete order because the extension cannot be loaded."  Need of difficulty.  Thank you.

    Hey Adobe Bubba,

    Please uninstall the software, run the cleanup tool, reboot your machine and install again.

    Cleaning tool: http://www.adobe.com/support/contact/cscleanertool.html .

    Kind regards

    Romt Sinha

Maybe you are looking for