Photosmart HP 6520: lost my photosmart 6520 by manually changing the server address

Hello
My printer is connected wireless and prints well by AirPrint and when I send it jobs by email, but after successfully scanning to e-mail several times it suddenly wouldn't connect to the Internet, which gives an error message. Tried to turn it works several times. Leva help on the forum and follow-up of boards to manually change the DNS server to 8.8.8.8 and 8.8.4.4 another server. This resulted in my losing access to my printer via his IP on my browser so I can't undo my actions and my printer always gives the error message when I ask him to scan to e-mail. All other functions work.
Help, please. Thank you

Hey @Kybosh,

Welcome to the Forum from HP Support.

I understand that you are having connectivity problems with your HP Photosmart e-all-in-one 6520, printer.  I want to help you with this.

I'm surprised that a manual DNS has interfered with your setup - I think generally it does the opposite and enhances connectivity.  In any case, do not despair!   I have some suggestions that can restore the features of your printer.

I recommend a fresh start by restoring the default settings of your printer to avoid any persistent configuration problem.  Here's how:

  • Front panel of the printer, press the key
  • Touch tools
  • Touch Restore Factory Defaults
  • * Note that this will reset your settings wireless and webservices.  If you have an address custom ePrint it is deleted permanently.  Click here for more information about setting up a custom address ePrint.

With your restored default settings, continue on as indicated:

  • Touch the wireless icon ()
  • Run the Wireless Setup Wizard and reconnect to your network (SSID)
  • Enter the wireless password if prompted
  • Once you have created a wireless connectivity, reactivate your webservices/ePrint feature (essential for the use of scan to e-mail)
  • Tap the icon of webservices ()
  • Enable Web services and press OK to enable your printer will automatically update
  • Once completed, it will print a page of information.  If you are looking to complete an ePrint installation, it will be useful later - click here for more information.

Now, if all goes well you can rebuild your Setup email scan:

  • Tap the scan icon
  • Tap the scan to E-mail
  • Enter your personal email address
  • Retrieve the PIN code of your Inbox
  • Enter the PIN on your requested to complete printer installation

The above restore the functionality you were missing?

Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

Please post in the Forum of HP's Support and have a great day!

Tags: HP Printers

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