PHYSICALLY HAVE A BLU RAY PLAYER but NOT blu ray properties list HP TS L633r

I have a laptop HP Pavilion DV7-6B55DX, A1T53UA #ABA Windows 7 Pro computer. 64-bit, brown spots. the watch to have a Super Multi DVD burner TS L633R as the optical drive. He also appeared in my Drive Properties. BUT PHYSICALLY I HAVE A BLU RAY PLAYER. I checked by the disc cover of brand with Blu - Ray Disc and Logo and the Blue Laser light rather than red, see also a Lightscribe sensor. After hours of phone with HP they say I don't have Blu Ray (because tasks Brunettes. say it isn't so). Has had a case of Archbishop telling me that the laptop has been changed by someone, and it came not from the factory with her. I bought at BB sealed. He also went to repair HP for a related problem of the United Nations and they have checked that the laptop has never changed. Mgr. case wants to send me for English to look at and remove the Blu Ray and put in a DVD Super Multi burner, as the tasks of the plant requested. The only thing I need is to know what Blu Ray I have so I can get the drivers/firmware. Case PS Bishop was not ready to do any type of Compensation,
Thus, the player won't play Blu Ray discs. Windows does not recognize a Rayt Blu on the disk. I looked everywhere don't know even how to get a driver/firmware to make it work because, after looking everywhere for a driver and or firmware to get it working, in addition, I do not know what the Blu Ray player is really

No, it won't. Not if HP has already confirmed that the drive in your laptop must be a SuperMulti DVD, that's all I would do. So your player works, and it's the correct drive. Not much you can do here unfortunately.

My only thought would be to go back to Best Buy and ask them how it happened. Maybe someone caught the laptop bad. They sell refurb and customer returns. They don't sell them as new of course, but they sell them. Maybe that's what you bought?  Sales were also known to slowly open mailboxes, Exchange parts and then return as new.  Best Buy has no idea because the box seems good and put it on the shelf.  Kind of looks like what could happen to you.  I used to work in detail and took people trying all the time.

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