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• I just bought Windows 7 upgrade Windows Vista. I get the error message: operation is not supported on this platform. What should I do to get this latest version in my computer?

  The upgrade from Vista to Windows 7

  I just bought Windows 7 upgrade Windows Vista. I get the error message: operation is not supported on this platform. What should I do to get this latest version in my computer?

  Have you tried to do an upgrade installation or a custom installation?  A custom installation requires you to back up your files and settings with Windows Easy Transfer and then reinstall everything after installing the new.  If an update install does not install work, you need to do a custom.

  In addition, a Windows 7 Anytime Upgrade will not work and you get a message from a platform if you have bought a UA and tried to use it with Vista.  Vista upgrade requires a detail, a copy in the Windows 7 box.

• I bought a downloadable cannot install Windows 7 online to upgrade my computer to Windows Vista, as it says, not supported on this platform. one

  I bought a Windows 7 online to be installed directly on my browser to upgrade my Windows Vista computer. However, the same can not be installed, it is said that it is not supported in this platform. I've already checked and my computer is compatible with Windows 7 and can be installed on a 32!

  Hi WilfredoAlvendia,

  ·         Which Web site you downloaded windows 7?

  ·         What is the exact error message?

  Return the items.

  http://Windows.Microsoft.com/en-us/Windows7/help/upgrading-from-Windows-Vista-to-Windows-7

  http://Windows.Microsoft.com/en-us/Windows7/help/upgrading-from-Windows-Vista-to-Windows-7-custom

  For reference:

  http://Windows.Microsoft.com/en-us/Windows7/upgrading-to-Windows-7-frequently-asked-questions

  http://Windows.Microsoft.com/en-us/Windows/downloads/Upgrade-Advisor

  http://Windows.Microsoft.com/en-us/Windows7/products/Windows-Anytime-Upgrade

• I bought Acrobat Standard XI. He says its for Windows 7 or 8 platform. I just got a new computer. A Mac; that I can use on my mac? If not, can I get a discount because it is only a change of platform?

  I bought Acrobat Standard XI. He says its for Windows 7 or 8 platform. I just got a new computer. A Mac; that I can use on my mac? If not, can I get a discount because it is only a change of platform?

  Acrobat STD is not available for Mac, you can install only the Acrobat Pro version.  Platform swap option is not available in this case, the product itself is different.

  If its like version of Windows Acrobat pro, you can change it to Acrobat Pro Mac. But not Acrobat Std to Acrobat Pro.

  However, for any additional clarification, you can reach the Support from Adobe:

  Click on the button still need help and select the Chat option:

  Contact the customer service

• Just bought a Nikon D7200 camera.  Had a D7100.  With the help of ElemenD7200.  I can't go to 14 items because I have Windows Vista... platform not supported by Vista.  Looking for something to 'trigger' me with a new computer due to the fact that Vist

  Just bought a Nikon D7200 camera.  Had a D7100.  11 of the components support the camera.  Using of 11 items, the D7200 will not import the RAW files.  I can't go to 14 items because I have Windows Vista... 14 platform not supported by Vista.  Looking for something for me to 'trigger' with a new computer due to the fact that Vista can not do a bunch of stuff, so I ordered one with 14 elements.  @ I understand that 14 elements does support the Nikon D7200 because it comes with Camera Raw 9.1.   Is this correct?

  Yes PSE13 or PSE14 will support the D7200

• I just bought Adobe Elements14 photoshop & Adobe premiere Elements14 I have an iMac and can not find the download for my platform.  There only Windows.  What should I do to get a Mac download?

  I just bought Adobe Elements14 photoshop & Adobe first Elements14 I have an iMac and can not find the download for my platform.  There only Windows.  What should I do to get a Mac download?

  Mariene salvation,

  Please find the links below to download:

  Photoshop:Download Photoshop Elements free trial | Adobe Photoshop Elements

  Creation:download first Elements | 14, 13, 12, 11, 10

  Hope this helps!

• I bought LR 6 multiple platforms

  I bought LR bought 5 vacuum order no.26023694124 on July 6, 2014, while I was with 7 d and 70 d. I upgraded to 7 d MK II. 5.7.1 LR did not matter Mk II 7 d CR2 files.

  
  

  I upgraded to LR 6 several platforms empty order no.11104295459 on December 3, 2015 to solve the importation of Mk II CR 2 7 d files. 

  
  

  1 I downloaded the Mac version. But the issue of non import files CR2 continues.

  2. I'm unable to download the PC version that the download does not complete. The message reads "Sorry. Too_many_DL_attempts'

  
  

  How can I solve (1) import of CR2 and DL (2) of the PC version files?
  

  I downloaded the Mac version. But the issue of non import files CR2 continues.

  You haven't told us what it is. Could you explain what is happening, and what is the error message Word for Word unpublished full accurate?

• Accidentally, I bought a platform. How can I Exchange it?

  Hello

  I recently bought Adobe Photoshop Elements. I bought (on accident) of the Windows version, but I need a Mac. How can I change platforms?

  Thank you!

  There was not an accident.  There are many people reporting the same problem, it seems more likely that there is something wrong with the buying process.  What you need to do is to contact Adobe Support by chat or phone and ask them to grant you the scholarship for the platform that you intend to buy for.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I recently bought a macbook and would like to load the Microsoft elements on it.  I had already purchased downloadable items on a windows platform.  I need to purchase?

  I recently bought a macbook.  I want to download photoshop elements on it.  I already have elements of purchases on a windows platform.  Is it possible to use this purchase with the mac or will I need to purchase?

  Assuming that you mean that Adobe Photoshop Elements or Adobe Premiere Elements, if you purchased an earlier version of it, then you are probably correct to go with installation on a Mac, because the licenses/serial numbers older versions supported for Windows and Mac.  If this is the latest version, then you will probably need to contact Adobe Support directly to see about replacing the platforms.

• I bought the last 13 items for download, but I clicked on the link Windows, I own a Mac, how can I change the Mac platform? The Adobe site suggests what it automatically detect that I won a Mac and a change of the platform is so?

  I bought the last 13 items for download, but I clicked on the link Windows by mistake when I bought it, I own a Mac, how can I change the Mac platform? The Adobe site seems to indicate that it automatically detect that I own a Mac and change the platform, what then? I can't find anything (probably to the search in the wrong place) on Returns or cancel my order. Any suggestion would be great, thanks.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Get help with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html

• So, I bought a product platform. (windows when I need Mac) How can I do to change this?

  So I bought a Windows photoshop and elements of Premier version and I need the mac version, how do I switch to mac? can I Exchange or return somehow?

  Return, cancel or change an Adobe order

  But if you have the serial number of double-platform, you can dl the mac Installer and use your serial number with him.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC | XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7
  • Photoshop Elements: 10, 11, 12, 13. 9,8,7
  • Lightroom: 6| 5.7.1| 5 | 4 | 3 | 2.7 (win),2.7 (mac)
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  window using the Lightroom 3 link to see these "important Instructions".

• I already bought adobe Creative Suite 2 Premium crashed my windows computer, I recently bought a MAC is some type of swap of platform available?

  I already bought adobe Creative Suite 2 Premium crashed my windows computer, I recently bought a MAC is some type of swap of platform available?

  No, CS2 is not eligible for platform swap.  Only the most recent version (CS6) is eligible.

• It says that I have Photoshop for windows, but I'm on a mac.  Doesn't have, I bought the right product or it works on all platforms?

  Just like the title says, I buy Photoshop CS 6 for 'windows', but I'm on a mac.  Does this work across platforms or I made the purchase of fake?

  Hello

  CS6 software is platform-specific, creative cloud applications can be used on Windows & Macintosh.

  Your recent order is for Adobe Photoshop CS6, Windows, if you use Mac OS software, please contact customer service to return your recent order and then buy for Mac OS.

  ^ Ani

• Ive just bought Adobe PHOTOSHOP elements 13. But I didn't notice that it was the version of Windows. I am a Mac user. What can I doi to get the right platform?

  Ive just bought photoshop elements 13

  I didn't notice that it was the version of Windows until I was about to download it

  I need Mac - what can I do?

  Try to return, then:

  https://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

• I have a PC license and recently bought a Mac. I would like to change platforms - how can I do this?

  Is it possible that I can deactivate my license of Photoshop CS6 PC and download for use on my MAC?

  Product order | Platform, language Exchange