Play with adobe to Windows Installer system restore

I tried a demo of the adobe Illustrator, but I had a bad image error and system restored my laptop. Now I can't launch adobe illustrator, and Setup will not work. cc Adobe demo will not install. The system restore worked perfectly, but the adobe installer will say 'launch adobe cc desktop' or something in this direction, then nothing happens.

If you don't see an error message, start here:

Troubleshoot installation of Adobe Creative Suite with log files

Tags: Adobe

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    O4 - HKLM\... \Run: [AppleSyncNotifier] C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\... \Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" - atboottime
    O4 - HKLM\... \Run: [TkBellExe] "C:\Program Files (x86)\iTunes\iTunesHelper.exe.
    O4 - HKLM\... \Run: [ISTray] "C:\Program Files (x 86) \PC Tools Security\pctsGui.exe" /hideGUI
    O4 - HKLM\... \Run: [ZoneAlarm Client] "C:\Program Files (x 86) \Zone Labs\ZoneAlarm\zlclient.exe.
    O4 - HKLM\... \Run: [avgnt] "C:\Program Files (x 86) \Avira\AntiVir" / min
    O4 - HKLM\... \Run: [a-squared] "C:\Program Files (x 86) \Emsisoft Anti - Malware\a2guard.exe."
    O4 - HKLM\... \Run: [avast5] "C:\Program ALWIL Software Software\Avast5\avastUI.exe" /nogui
    O4 - HKLM\... \Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
    O4 - HKLM\... \RunOnce: [new Acer AlaunchX] c:\Acer\Preload\Command\AlaunchX\LaunchAlaunchX.exe
    O4 - HKCU\... \Run: [DAEMON Tools Lite] "C:\Program Files (x 86) \DAEMON tools Lite\daemon.exe"-autorun
    O4 - HKCU\... \Run: [SUPERAntiSpyware] C:\Program Files (x86)\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\... \Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe.
    O4 - HKCU\... \Run: [CurseClient] C:\Program Files (x86)\Curse\CurseClient.exe-silencieux
    O4 - HKCU\... \Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter
    O4 - HKCU\... \Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" - atboottime
    O4 - HKUS S-1-5-19\... \Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe Sidebar.exe/detectMem (User 'NETWORK SERVICE')
    O4 - HKUS S-1-5-19\... \Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter (User 'NETWORK SERVICE')
    O4 - HKUS S-1-5-20\... \Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe Sidebar.exe/detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1001\... \Run: [DAEMON Tools Lite] "C:\Program Files (x 86) \DAEMON tools Lite\daemon.exe"-autorun (User 'Joe')
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1001\... \Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" - atboottime (User 'Joe')
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1001\... \Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" (User 'Joe')
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1001\... \Run: [WMPNSCFG] C:\Program Files (x 86) \Windows Media Player\WMPNSCFG.exe (User 'Joe')
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1001\... \Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe (User 'Joe')
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1003\... \Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter (User "Bernadette")
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1003\... \RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\NPSWF32_FlashUtil.exe Pei (User "Bernadette")
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1005\... \Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter (User 'Little Girls')
    O4 - HKUS\S-1-5-21-1591617202-1210337137-939529332-1005\... \RunOnce: [Shockwave Updater] C:\Windows\SysWOW64\Adobe\SHOCKW~1\SWHELP~1.EXE-update 1103471-Mozilla/4.0 (compatible"; MSIE 7.0; Windows NT 6.0; WOW64; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618)"-"http://www.miniclip.com/games/age-of-speed-2/en/"(User 'Little Girls')
    O4 - S-1-5-21-1591617202-1210337137-939529332-1005 Startup: OneNote 2007 Clipper screen and Launcher.lnk = C:\Program Files (x 86) \Microsoft Office\Office12\ONENOTEM. EXE (User 'Little Girls')
    O4 - Startup S-1-5-21-1591617202-1210337137-939529332-1005 user: OneNote 2007 Clipper screen and Launcher.lnk = C:\Program Files (x 86) \Microsoft Office\Office12\ONENOTEM. EXE (User 'Little Girls')
    O8 - Extra context menu item: E & xport to Microsoft Excel - res: / / C:\PROGRA~2\MICROS~2\Office12\EXCEL. EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res: / / C:\Program Files (x 86) \Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
    O9 - Extra button: send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S & end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR. DLL
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Users\Little Girls\AppData\Roaming\Microsoft\Windows\Start Start IMVU.lnk
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    O10 - unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
    Ø16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (control scan Security Windows Live OneCare-) http://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
    Ø16 - DPF: {76CA9E30-5094-46F9-BE90-D47AD59C2C2C} (CClientInfo Object) - https://qsr.radiantenterprise.com/02.136.0031.02/pe/clientdownloads/SuperCab.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
    O20 - Winlogon Notify:! Common - C:\Program Files (x 86) \SUPERAntiSpyware\SASWINLO. DLL
    O23 - Service: Emsisoft Anti-Malware 5.0 - Service (a2AntiMalware) - Emsi Software GmbH - C:\Program Files (x 86) \Emsisoft Anti - Malware\a2service.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x 86) \Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files (x 86) \Avira\AntiVir Desktop\avguard.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x 86) \Common Files\Apple\Mobile device Support\AppleMobileDeviceService.exe
    O23 - Service: automatic LiveUpdate Scheduler - Symantec Corporation - c:\Program Files (x86)\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program ALWIL Software Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Scanner - Mail AVAST Software - C:\Program ALWIL Software Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Web Scanner - AVAST Software - C:\Program ALWIL Software Software\Avast5\AvastSvc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Hello Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files (x 86) \Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files (x 86) \Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - c:\Program Files (x 86) \Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM host (comHost) - Symantec Corporation - c:\Program Files (x 86) \Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: @dfsrres.dll, - 101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
    O23 - Service: Empowering Technology Service (and service) - Unknown owner - C:\Program Files\GATEWAY\Gateway Recovery Management\Service\ETService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x 86) \Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x 86) \Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll, - 100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: LiveUpdate - Symantec Corporation - c:\Program Files (x86)\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: LiveUpdate Notice - Symantec Corporation - c:\Program Files (x 86) \Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: @comres.dll, - 2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SBSD Security Service Center (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x 86) \Spybot - search & Destroy\SDWinSec.exe
    O23 - Service: PC Tools auxiliary Service (sdAuxService) - PC Tools - C:\Program Files (x 86) \PC Tools Security\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files (x 86) \PC Tools Security\pctsSvc.exe
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~2\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\SysWOW64\ZoneLabs\vsmon.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe, - 101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x 86) \Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: XAudioService - Unknown owner - C:\Windows\system32\DRIVERS\xaudio64.exe (file missing)

    --
    End of file - 15865 bytes

    Any help is appreciated.

    Joe

    HijackThis is designed to run on 32-bit operating systems.  Your logbook indicates that you are running a 64-bit operating system.  Unfortunately, HijackThis is unable to produce a precise log for 64-bit systems.

    You should not attempt any kind of correction after the HijackThis log information.

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