Please FIX THE BUG: negative price + tax of 10K on a purchase of 1 K

Hey Dell,

After 3 days trying to reach someone who can help me, I gave up. I ordered an Alienware X 51 29/2, and it became a chaos. The next morning of the day, I got a call from my credit card company saying that Dell was trying of me 11K charge. Then I connected and found my order is look like this (see attached image). I don't know why the price is NEGATIVE 32 K, and the tax is POSITIVE 10 K.

I tried to contact Customer Service, but what I got is infinite, redirection and holding. OK, I gave up and made buying from another seller.

I am a software engineer, and obviously, there is a case of bug or angle in the control system of Dell. Please fix because it will permanently damage your clients confidence, sooner or later.

Finally, I want to thank my credit card company to detect and reject the operation. Otherwise, I will still be struggling to get my money back.

Thanks for reading this.

Hi qianmao89,

Thanks for posting your comments and observations on the Dell Community Forum Office client for protection. We appreciate anyone who takes the time to share their experience of the customer. Customer feedback is an important tool in evaluating our products and services.

It will advise you that I have forwarded your concerns about the Alienware X 51 command for investigation. Please feel free to respond to my email, if I can be of help in this case.

Thank you
Lorna

Tags: Dell Products

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