Please help - just downloaded Illustrator and it crashes after startup!

Hi - I just download Ai and it doesn't work. I get this error message saying: Adobe Illustrator CC 2015 has stopped working and leaves the program.

I tried to turn off the graphics card and that didn't work.

But I'm not a technical person and I am very stuck.

Can someone please help or advise?

I use Windows on a Lenovo U330 Ultrabook 10.

Thank you!

Hi emilys1970,

Thanks for posting this thread.

Please share the file 'Illustrator.dmp' using the drop box or any other web site sharing.

Follow these steps to create the dump file:

Step 1: When I displays the dialog box message "Adobe Illustrator CC 2015 has stopped working" do not remove he

Step 2: Launch 'Task Manager' and under 'Applications' tab right click on "Adobe Illustrator" to open the contextual pop-up menu

Step 3: Select the option 'Create a Dump file' and wait for the process must be completed

Step 4: once the end dialog box gets displayed click on the OK button to close the dialog box.

Step 5: Press "Windows + r" to open the "Run" dialog OS WIN

Step 6: Type "%temp%" in the edit field, press the Enter key

Step 7: In the search for (Temp folder) window Explorer for files 'Illustrator.dmp' and share all of the sharing sites online help

8: Please also shares details about the Version of Illustrator and OS WIN (64-bit or 32-bit) to [email protected]

Thank you best regards &,.

Rambour Singh

Illustrator team

Tags: Illustrator

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