Hello, we just bought illustrator and we checked our bank account, and he is not charged. ¿Pourriez - you please check if there is any problem?

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  Hello, I just bought LR and try to install. When I click on install page says «LR is now installing "but I don't see any download.» Why...

  If you have purchased a subscription to the cc, install the application of office cc (https://creative.adobe.com/products/creative-cloud) and use it to install your lr.

• I just bought Lightroom and I can not find the download button?

  I just bought Lightroom and I can not find the download button?

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• You just bought Photoshop and it does not work

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  1. Click Start.
  2. On the Start menu, click run.
  3. In the Open box, type "dxdiag" (without the quotation marks), and then click OK.
  4. The DirectX Diagnostic tool opens. Click the view tab.
  5. On the view tab, information about your graphics card are indicated in the Device section. You can see the name of your card, as well as the way in which a lot of video memory, there.

  Once you know the kind of graphics card you have, visit the manufacturer's Web site to download the latest version of the driver. Here are the links to download the drivers from the manufacturers of most common graphics cards:

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  • AMD: http://support.amd.com/en-us/download
  • Intel: http://support.intel.com/support/graphics/

  To move the trial to your purchased version, you will need to connect with the Adobe ID and the password on your CC account.

  Usually under help > Sign In part of Photoshop or in the creative Cloud Desktop application.

• I just bought online and entered the password.  Now you don't remember the password, why?

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  Hi Jordan,.

  Please let us know what is the exact error message you get when you try to connect.

  Please click on connection problems or forgotten password and reset the password and sign in.

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  http://helpx.Adobe.com/Acrobat-com/kb/having-problems-signing.html

  Concerning

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  Access your backup project file.

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• Hello; I just bought the annual cc for students; After installing it on my workstation, I tried to do the same thing on my surface, but it seems that I can't. Anyone know if the version of the student cannot be installed on a single pc? Thank you

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  Hello

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

  Also creative cloud cannot be installed on a Surface of 3 pro:-Cloud Creative and Microsoft Surface Pro 3 | Creative blog Cloud by Adobe

• Hi, I just bought Photoshop and I don't get the link to install it

  Hi, I just bought Photoshop and I don't get the link to install it

  You bought subscription CC?

  In the affirmative. You can check the link below:

  Download and install Adobe Creative Cloud apps

• Hello, I just bought a camera intelligent samsung nx. Inside, there are 5 DVD ADOBE PHOTOSHOP LIGHTROOM, but I have a macbook pro without DVD. How can I install this product? Thank you

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  Download and install the trial version of http://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html then activate it with your serial number.

  Make sure that you follow the instructions 0 ~ 6 before the download link on this page.

• I just bought photoshop, and when I try to do anything it makes or does not work. [was: IS THIS RIDICULOUS!]

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  Reset the preferences and see if that helps:

  

• I just bought conductive and got the English version - I can change in Swedish?

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  Of course, you can.

  See the link below:

  Exchange a product for a different version of the language or platform

• I just bought, installed and registered 6 Lightroom. When I try to launch the product I get a message that says "an internal error has occurred" - could not create the required file: admin/Users / / Library/Application Support/Adobe/Lightroom/filter

  I just bought, installed and registered 6 Lightroom. When I try to launch the product I get a message that says "an internal error has occurred" - could not create the required file: admin/Users / / Library/Application Support/Adobe/Lightroom/Filter Presets. Any ideas on how I can fix this?

  Hi Anthony,.

  You must go to the location: admin/Users / / Library/Application Support/Adobe/Lightroom

  Hold down the CTRL key and click on Lightroom, click on read the information and click the permissions tab.

  Provide the permissions to read and write to your identifier and then close.

  Then reopen Lightroom. You should be able to open Lightroom.

  Please let us know if it helps.

  Kind regards

  Tanuj

• Hello, I have a new Mac Book Pro and I'm not sure how to use it. I just 'downloaded' Lightroom and it is not showing in my toolbar or on my desk... It shows a circle that says Lightroom 5.7.1 and when I click it it brings me to the ini

  Hello, I have a new Mac Book Pro and I'm not sure how to use it. I just 'downloaded' Lightroom and it is not showing in my toolbar or on my desk... It shows a circle that says Lightroom 5.7.1 and when I click it it brings me to the download process initiail... Help!

  Hello

  Please click on the first " Finder " icon on the dock (toolbar below) on your screen, in the left panel, you will see an option, click on 'Applications' on it.

  Under the present, you should be able to see Lightroom if it is properly installed.

  

  Let us know if that helps.

  Kind regards

  Bani

• I just bought PS13 and cannot download it. IM on a MAC, when I try it takes me to a new screen that says 413 header too long. Any suggestions?

  I just bought PS13 and cannot download it. IM on a MAC, when I try it takes me to a new screen that says 413 header too long. Any suggestions?

  Thank you!

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