Policies that screw the customer

As a huge fan and long time Adobe software user, I am deeply frustrated to have to write this.

I've used Adobe products for years and encouraged my husband to learn how to use them by getting a subscription Creative cloud a year and half ago.

Never learned to use the software, there is the subscription during this period. He auto-renouvelé about 8 months ago and, without realizing it, he got locked in a contract for a full year.

When we tried to cancel it, we were informed that they would be penalized $ 100 for the cancellation of an annual contract that did not explicitly accept.

This policy does not help the customer, it completely screws the client. Now, I am so angry that I don't even want to use Adobe products (and I've used them every day for 24 years!) I'm Livid.

The customer service representative, who helped us was beautiful and able to give 2 free months of service, so the $100 would eventually be the same either way.

Unfortunately, this does solve the problem. I want my husband to be released from his contract without financial penalty. Now. I still have my account and it may return someday, even if us two piss so much that it makes us think twice about this topic.

Please, Adobe, improve your customer service and do not block your people in the contracts of the year after having been good customers. It's the golden age of the customer service, this kind of problem should not exist.

Can you please release my husband from his account without financial penalty?

I send a message about the cancellation, please check & respond.

Concerning

Baudier

Tags: Adobe

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