Portege Z830 - 10 H - battery is not detected

I have a Portege Z830 - 10 h for a month and have battery issues lately:
-It will detect no battery and only works on an external power supply;
s ' there is a battery, it's not load - a message says '3% available, load', it lasts for hours and finally available toll-free.

I found some ideas for removing the battery and BIOS by default in this forum, but it is a ultrabook and I have no access to the battery. I tried the reset of the BIOS by default, but nothing has changed.

Any ideas before I go to the VAS? Thanks in advance.

In my opinion there is nothing you can do about it. Contact the nearest Toshiba service provider and ask for help.
Why do experiments and wasting your time here. You paid your new laptop and it should work properly.

Request for replacement of the battery.
Do you know how to find the nearest service provider?

Tags: Toshiba

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