Prices for Dell Tech Team Service - a lot of confusion

I noticed that your technical team is no longer offered in the configuration of your Inspiron desktop, so I called to ask about the pricing as an add-on.  First of all, the customer service rep didn't believe me when I said that it was no longer in the configuration on the Dell Web site, but after I insisted on the fact that it is indeed gone, she gave in and said that the cost is now $239 / year, but she couldn't really give me a price close without a service number.  I explained that I had not bought a Dell PC yet, and if I didn't have a service number.  She said that I should call after I bought a new PC.

1. Why is unable to give a firm price on your Tech team until after a PC was purchased Dell?

2. I believe that the previous pricing was $ 149 / year when purchased separately.  What has changed to increase the price to $90 / year?

3. why your technical team is not available in the configuration for the Inspiron on the Dell website?  It is available for other models of Dell.

Hi, I know exactly what you are referring, I think that the customer service at Dell people know almost nothing about your technical team. From my understanding, the major asset of your technical team, is that you get to talk to the person you want and they are in North America, I think not they offer all additional software support outside your computer software comes with.

If you buy your tech team while at the point of sale (IE with the computer), you pay $99 per year for her, if you wait and buy after that you have a service tag ect, you pay I beileve $349 per year, so its much more expensive this way, they offer also the so-called station solution which is the frequency of 4-5 per year of using the software and it's $ 259 per year and you can buy that after you already own your computer, the disadvantage of buying it later is that you do not get the first 30 days free, as you would if you buy 'solution station' or otherwise known as 'your plu tech team. I think they really need to be more clear on what 'your tech team' offers there should be a clear written contract, so you know what you get at the front, it's confusing and most dell representatives could not give you this many detiails which is staggering, they definitely need to work there the customer.

I hope it's useful to you and others.

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