Printer allowed a change in ownership of HP eprint

I was forced to change my Google account name (this was an old account) when I signed up for Google for education. The old account has been deleted, and this is the account that was associated with my HP e printer. I can't access the printer via a Chromebook now. I see "the account has been deleted and is more recoverable" when I try to connect with the old account

I see that the owner of the printer on the HPConnected site is the account that has been deleted. I need to be able to remove the owner of the printer and use my new account for the property.

Thank you

Hi @nanielee,

Welcome to the Forums of HP's Support.  I understand that your HP printer has been added to an old Google account that was deleted.

To retrieve the printer you need to disable then re-enable the web services on the printer.  You will need for the program installation ePrint.  If the printer has custom email ePrint, you create the printer a new email address custom ePrint.  I have included removing ePrint and printable in HP HP connected document to guide you through the web services of neutralization.

To set up ePrint again once I included the document the code of request for printer and the setting upward a Custom E-mail address for HP ePrint .

Once again, ePrint is setup, you will need to add the printer to your new Google account.  I've included the document using Google Cloud Print with your HP printer , because by the sound of things you very well how to do this step.

Please let me know the results.

Tags: HP Printers

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